Windows 10: About the remote desktop problem

I try to remote desktop a workstation, but it shows the screen attached. It is OK yesterday time, but it fails on today's morning. The whole workstation functions properly except remote desktop. May I asked why this would happen and how to fix it ?? Note : Veee VPN has been installed and running in this workstation !

:)

 

remote desktop

Hello,



Thank you for writing to Microsoft Community Forums.



Please help me with the below details to understand your issue in a better way:

1. Are you using the Microsoft remote desktop app?
   

If you are using the Microsoft remote desktop app downloaded from
Microsoft store then, I suggest you to follow the steps to
fix problems with apps from Microsoft Store.



If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

link and scrolling down to the bottom and clicking on
Microsoft remote desktop support under the Publisher info.



However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
TechNet forum.



Hope it helps.



Prakhar Khare

Microsoft Community - Moderator

 

Remote Desktop Connection problems


Have you tried Remote Desktop Connection, to connect from your Windows 10 laptop to your Windows 7 desktop? Try it first, post back and tell how it went.

Some additional help because you mentioned you are a remote newbie *Wink. The windows 7 related tutorials from our sister site the Seven Forums:

1. On Windows 7 desktop, set network location to either Home or Work (I recommend Work):
   • Network Location - Set as Home, Work, or Public Network - Windows 7 Help Forums
2. On Windows 7 desktop, allow incoming remote connections:
   • Remote Desktop Connection (RDC) - Network - Windows 7 Help Forums
3. On Windows 7 desktop, find out its IP address:
   • IP Address - Locate and Find for Your Computer - Windows 7 Help Forums
4. On Windows 10 laptop, start the Remote Desktop application and connect to the Windows 7 desktop using the IP address from step 3 above (see Part Three in the tutorial):
   • RDC - Connect Remotely to your Windows 10 PC - Windows 10 Forums
   • Notice that although the tutorial is written for Windows 10, it also applies to Windows 7

Try the above, post back how it went.

 

Remote desktop connection problem

Hello, Mara,

I appreciate your help. But it was not working.

I am using the windows 10 professional version, which has preinstalled remote desktop connection.

But the same problem persists. So kindly suggest some other methods.

For more clarity, I am stating my problem another time. The steps I follow are as follows.

Aim: I want to access PC1 using PC2 remotely.

1. I noted down the IP address of my PC1.
   
2. Now, I open the remote desktop connection app in PC2.
   
3. Entered the IP address, User name, and password.
   
4. After that, PC1 gets locked, and in PC2, a page comes which has the following information. (Normally, it should show the sign-in prompt to access the PC1 exactly as in PC1 )
   
   • At the top, a bar came which can be used for minimization, cancel, etc.
     
   • At the left bottom, the power button shows. I can sleep, shut down, disconnect, or sign out by using that.
     
   • In the middle, a mouse pointer shows.
     
   • Other than that no sign-in prompt. By clicking the mouse, no response. Also, clicking enter does not help.
     
   • It's like the "connected locked PC1 ". It means it is connected but can't be used.