Windows 10: I can't buy anything from the Microsoft store.

it keeps giving me this message when i try paying with my phone number. ''Contact us at Microsoft support We’re having trouble processing your payment and we’d like to get it sorted out. Get more info.''

:)

 

Unable to rent or buy Movies from Microsoft store

Hello Josh,



Thank you for writing to Microsoft Community Forums.

1. Do you receive any error while buying or renting Movies?
   
2. Were you able to buy or rent movies from Microsoft store with the same Microsoft account previously?
   
3. Have you tried using the Microsoft store website to buy or rent movies?
   

I suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Verify the region, date & time settings.

1. Press the Windows key + I to open Settings.
   
2. Tap or click Time & language.
   
3. Select either Date & time or Region & language and check all settings.
   

Method 2:



Reset the Microsoft store app.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for ‘Run’.
   
2. In Run dialog box, type ‘wsreset’ and hit enter.
   

For more information you can refer the articles
limits on the money in your Microsoft account and

How to buy or rent Movies & TV content on Windows 10.



Also, for a quick status check the payments option under your Microsoft account, you can also contact our

customer support team.



Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Issues with Microsoft Store.

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you referring to a credit/debit card or a Microsoft gift card?
   
2. Are you facing issue while adding a card or while making a payment through the card?
   
3. What exactly happens when you try to use the card?
   
4. Are you receiving any error messages?
   

If you’re having trouble buying something from Microsoft Store, here are some basic steps that you can try to get things working again. I would suggest you to follow the steps mentioned in the article on
Troubleshoot problems when paying for something from Microsoft Store.

For additional information, you may also refer the article on
Microsoft Store help and check if that helps.

We await your response.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

Cannot buy games or redeem codes in the store

Hi Javier,

In order to diagnose the issue, we suggest that you try the following methods:

Method 1: Run the Windows Store Apps troubleshooter.

The Windows Store Apps troubleshooter fixes problems that may prevent the store from working properly. To run it, follow the steps below:

• Click Start.
• On the search bar, type Troubleshooting, and click on
  Troubleshooting from the results.
• On the left pane, click View all.
• Click Windows Store Apps.

Method 2: Clear Windows Store app cache.

We suggest that you manually reset Windows Store app cache then try to download the game again. To manually reset, follow the steps below:

• Click Start.
• On the search bar, type CMD, and right-click CMD
  from the results.
• Click Run as administrator.
• Type wsreset, and press Enter.

Make sure that you are logged in to your computer using your Microsoft account.

We also suggest that you download and install any pending updates that need to be installed on the computer through Windows Update and check if it helps resolve the issue.

Let us know if you need further assistance.