Windows 10: if I download Minecraft launcher and sign in with an account that hasn't purchased the...

Just wanted to know if I can still use the same account to sign in after enjoying the free trial

:)

 

Likely purchase info error preventing download of other edition of Minecraft

Thank you for your quick reply Zhang!

I have attempted to go through the refund process you suggested but it appears that the Microsoft Store does not recognize the purchase I had made on the Minecraft Launcher and prompts me for a purchase instead of offering a refund. It appears something happened between the Minecraft Launcher and Microsoft store as the Launcher recognizes my purchase yet the Microsoft billing page does not show any purchase history (as the Minecraft package was the only thing I had purchased on this account) and unfortunately the item not showing in the list is preventing me from refunding it.

If you require any more details into my situation I would be more than happy to oblige. To me, it appears there is something going on with communication between the Minecraft Launcher and the Minecraft Store regarding user purchase information and I want to help get this fixed ASAP to prevent any other users from encountering the same problem.

 

Problem with the minecraft launcher.

Hi mineblokkies，

Welcome to Microsoft Community.

There are many reasons why you can't log in to Minecraft Launcher, but all of them are due to Microsoft Store and related services. I will provide several methods to try to solve this problem, please refer to the following steps for operation:

• Clear the cache on Microsoft Store.
  

1. Press the Windows logo key + R, type wsreset.exe, and select OK.
   
2. After a few seconds a blank command prompt window will appear, which will disappear after about ten seconds and the Microsoft Store will open automatically.This means the cache was cleared successfully.
   

• Make sure you're using the Microsoft Store Install Service.
  

1. Services.msc can be found by pressing Windows Key + S and typing services.msc.
   
2. Locate and double-click the Microsoft Store Install Service; if the status is Running, right-click it and select Restart.
   
3. Change it to Automatic if it's disabled, then click Start and OK.
   

• Reinstall the Microsoft Store app
  

1. Press Windows key + X
   
   Click and Run Windows PowerShell(run as Administrator)Copy and paste the command below then hit Enter:
   
   

• Reinstall the Minecraft Launcher
  

1. Click Start >Settings >Apps，find "Minecraft Launcher" in all apps.
   
2. Click on the "Minecraft Launcher" Advanced options >Uninstall the application.
   
3. Open the Microsoft Store, search for "Minecraft Launcher", download and install it again, and log in to your account to see if it works.
   

There are many steps, please try them all. Your patience and cooperation are highly appreciated.

Best Regards,

Manson | Microsoft Community Support Specialist

 

Can't download Minecraft Launcher

Hi, I am Van. I'll be glad to assist you today.

May I ask are you trying to install the launcher from the Microsoft store? Also, could you provide the error you are receiving when trying to install the app?

For our troubleshooting, try to update the system as well as the Microsoft store. Press the Windows key + I on the keyboard then go to Update & Security > Windows Update, then click Check for Updates.

In the Microsoft store:

Latest version: Go to the Library, click the Get Updates button then click Update all.

Earlier version: Click the 3 dots menu at the upper-right corner of the store. Select "Downloads and Update". Click Get updates then Update all.

Once done search and install the Minecraft launcher in the store. Open the launcher then install the Minecraft edition you purchase.

If the issue persists, as an alternative you can try using the Minecraft launcher which you can download from the link below.

https://www.minecraft.net/en-us/download

Note: Make sure you are signed in using the Microsoft account you use to purchase the game in the store and in the launcher.

Best regards,

Van