Windows 10: Help Troubleshooting a BSoD

I was hoping to get some help troubleshooting a BSoD on my computer. For the past year, I've intermittently been getting the blue screen, usually when gaming or especially when trying to stream video to my TV, with the latter almost always being a Hypervisor error. While avoiding these tasks have mostly kept the blue screens quiet, the laptop is not even 2 years old and I'd like to actually be able to use it. I've barely gotten any use out of this laptop and this is my last ditch effort before I replace a nearly brand new PC.Here is the dump file from my most recent crash: https://files.catb

:)

 

Help troubleshoot BSOD error

Thank you very much for reaching out! As an Independent Advisor and fellow Microsoft user, I'm more than happy to assist you.

I need to ask just a few questions. Have you made any changes to your system lately? Did the BSOD start happening recently? What's the make/model of your device? In the meantime, I suggest you do the following. Feel free to skip the steps you've already tried:

1. Run Memory Diagnostics:
   
   • Press Windows + R, type mdsched.exe, and press Enter.
     
   • Choose to restart now and check for problems.
     
2. Run SFC, DISM scans:
   
   • Open Command Prompt as an administrator.
     
   • Run the following commands:
     
     
   • It may take some time to complete.
     

Please let me know if you run into any problems!

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it