Windows 10: HID touch screen not showing

HID touch screen not showing on my DEll latitude 5490

:)

 

HID-Compliant touch screen

HID-Compliant touch screen is not even listed under device manager anymore after doing an update. I have Toshiba Satellite, Windows 10.

I have checked hidden folders, tried detecting for changes, updated drivers, everything. Still no touch screen. Please help?

 

Touch screen stops working -I2C HID device error

I have a LG gram laptop 16T90P-KAAE7UI running windows 11. In the last few months, touch screen has been intermittely stopping working. The device manager always showed there was an error in I2C HID device - This device cannot start (code 10). Usually, I could recover by doing one of the following things:

• disabling and enabling the device,
  
• simply rebooting the system or
  
• uninstalling the device and then restart the laptop.
  

Today, after pushing the sleep button on the side of the laptop and then pushing it again to wake up the laptop, touch screen completely stopped working. None of the methods mentioned above works. Touch screen function refues to work and device manager always shows that I2C HID device cannot start (code 10). The following message appeared with recovery attempts

• A request for the HID descriptor failed (most often), or
  
• The device failed the SET_POWER command, or
  
• One byte was expected in the report descriptor but not found
  

I also did update from Windows update and LG update center. All things have been updated to date. No luck to make touch screen work again.

Touchpad always works without issue. What else can I do to fix the I2C HID device error and bring touch screen back to work?

Thanks.

 

Touch Screen

Hi Rosara,

To reinstall the HID-compliant touch screen, you may refer to the steps below:

• 
  Right-click on the Start menu and select Device Manager.
  
• 
  Click on the Action tab.
  
• 
  Select Scan for hardware changes.
  
• 
  The system should reinstall the HID-compliant touch screen under Human Interface Devices.
  
• 
  Restart the PC.
  

Let us know how it turns out.