Windows 10: I was billed for Microsoft 365 for one year on March 19, and again on May 19. I only have...

I was billed for one year on MArch 19 for Microsoft 365 and again on May 19 for the year again. HOw do I get a credit for double billing.

:)

 

Radio Switch Device Error Code 19

Hi Kara,

Thank you for bringing up your query on Microsoft Community.

We sincerely regret for the inconvenience caused, and appreciate the steps you have taken so far to fix this issue.

The error code 19 describes that, Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.

Recommended resolution

• Uninstall and reinstall the driver.
• Revert to the most recent successful registry configuration.
  

Before we could reset the computer to factory settings, I suggest you to refer to the below article and perform the troubleshooting steps suggested for error code 19.

Error codes in Device Manager in Windows.

Error codes in Device Manager in Windows - Microsoft Support

Hope it helps.

Let us know the status, we are happy to assist you further.

 

New Microsoft 365 Current Channel v2102 build 13801.20360 - March 19

Source:

• https://docs.microsoft.com/en-us/off...-2102-march-18
• What's new in Microsoft 365 - Office Support

Latest Office Updates for Windows

How to Check for Updates in Office 2016 and Office 2019 for Windows

 

From 2/17/19 thru 4/19/19 I have suffered 12 BlueScreens -- Why?

Immediately after my last BSOD (4/19/19) I ran Windows Memory Diagnostics -- no errors found;

today, no errors found.

4/19 - I ran Chkdsk /R -- no errors, all files, indexes, disk sectors OK.

4/28 - Ran Chkdsk again -- again, AOK

In addition, the machine is a Lenovo, and I have run their full set of [hardware] diagnostics multiple times -- no errors

The BIOS was updated: 11/22/18, 2/7/19, and 4/24/19.

Was able to do a restore to late Feb after the BSODs of end of March.