Windows 10: I can no longer access my old email account so how can I log in? Your process does not ask...

I am unable to access my old email so I am unable to log in to that account, I have opened a new account but there is no option to allow me to open the old account or describe my problem, I have filled in the "FORM" but as it does not request to know what the issue is I have, how can you resolve the problem for me ?If the logic tree you use does not allow a description of the problem to be solved then you are unable to solve an unknown problem, I understad you simply wish to offer "options" to the user to minimise risks of receiving malware but you have simply excluded being able to solve the

:)

 

email account hacked. please help

Also may I suggest you change email accounts to one of the following.....

Gmail
Outlook

The reason is they both use "Step two verification". This style of verification means even if a hacker gets your password they cannot log in to your account. You see every time someone try's to log in that hasn't been verified you will get a text or a phone call giving you a final code to log in. Its very easy and simple to setup also. The great thing is once you setup your Email application with a specific "application password" from that account you never have to log in again AND your account is protected from being logged in from foreign entities.

I like the new outlook personally however Gmail is also damn good. Gmail also has an IP tracker that allows you to see WHERE the account has been logged in from. Anyway let us know if you wanna change over and have any questions. We will be happy to help and welcome to TPU!

 

Unauthorized Emails from my account?

It is more than likely that your email account was hacked, either by a virus sniffing your password, or just simply hacked.

Either way, change your password on your email account. Unfortunately the damage by already be done. They already have your contact list and your email address associated with that contact list. There is nothing stopping them from sending out emails using their own SMTP servers to everyone on your contact list and claiming the emails are from your email address. They don't actually have to have access to your yahoo account or even any yahoo server to send emails to people that come from your address.

 

Old email account is not accessible.

No. The email address I used to set up my Microsoft account is now gone, not accessible, no longer exists.

I have a new email address.

I want my new email address to replace the old email address.