Windows 10: DESKTOP KEEPS RESTARTING AT RANDOM TIMES WHEN IDLE

Just recently my desktop has begun restarting itself when idle for reasons that I do not know.In event viewer it tells me that it rebooted from a bug check, using WinDbg I have identified that a critical system process died, in this instance it was csrss.exeI cannot acertain any more than that, is any one able to look at the minidump file and point me in the right direction?Cheers

:)

 

Random BSODs and restarts while idle

Hello ubuu,

Welcome to TenForums

The most recent crash (today) was recorded as a 0x124 bugcheck (hardware error). Earlier crashes were for different causes; the one on 2 Jan was possibly memory corruption, the previous one was due to a critical process that died but there was no information as to the cause.

With this background I am going to suggest you run a series of diagnostic checks on your hardware. Please report back on the results.



STOP 0x124 Troubleshooting [/i] Read carefully before proceeding.



Warning

If you're overclocking your system, revert back to stock clocks now.





Note Test the system once the overclock is removed before continuing with the steps outlined below.

Part One: CPU Stress Test
Part Two: MemTest86+ RAM Diagnostic
Part Three: Hard Drive Diagnostics
Part Four: GPU Stress Test




ONE [/i] CPU TEST
*Arrow Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums



Warning Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs (keep temps below 85°C).




TWO [/i] RAM TEST
*Arrow Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums



Note



MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight or longer. We're looking for zero errors here. Even a single error will indicate RAM failure.




THREE [/i] HDD TEST
*Arrow Run HDTune to

• check the health,
• scan for errors, no quick scan but full scan
• run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

• the health,
• the error scan,
• the benchmark incl. following
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

FOUR [/i] GPU TEST
*Arrow Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums



Note Run Furmark for around 30 minutes.


Warning Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs (keep temps below 85°C).

 

Random but frequent BSOD after idling for some time.

Hello, our computers in computer labs with Dell OptiPlex 7470 often run into BSODs after certain amount of idle time. Below are the common errors we see:

• KERNEL_DATA_INPAGE_ERROR
  
• CRITICAL_PROCESS_DIED
  
• SYSTEM_SERVICE_ERROR
  

These are domain-joined computers, running with same Windows master image deployed through Clonezilla.

Their occurrence seems random and without pattern, one computer can show BSODs with these respective errors at different times.

Below are the steps we tried:

• chkdsk /f /r /x
  
• dism /online /cleanup-image /restorehealth: no error found
  
• sfc /scannow: no error found
  

(The above three commands in order)

• Hibernate and Fast Startup is disabled
  
• Power Management for screen, hard disk, computer set to never sleep in any scenario
  
• C-state control disabled in BIOS
  
• Scanned disk for any errors using the software, CrystalDiskInfo.
  
• Windows Memory Diagnostic (shows no error found)
  
• Driver Verifier (unsure of how to continue using it after its BSOD showing Verifier found violations)
  
• Cleaned and reseated RAM
  
• Swapped with SSD with same Windows image.
  
• Pulled out one of the workstations out to test environment and installed with clean windows image, does not have BSOD issue.
  

But the problem seems to be re-occurring every now and then even after all these steps.

Below I am attaching a screenshot of output of msinfo32 and all the dump files we had in one of the workstations.
Support-Appendix

 

random restarts

Hi,

If a Windows computer random restarts, the device usually have some damaged system components. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows is installed on your computer?
• What changes have you made to the device before this issue occurred?
• What troubleshooting steps was already performed to your laptop?

In the meantime, it will be best to make sure that the latest update of Windows is installed on your device. If the same issue happens after installing Windows Update, we suggest running the power troubleshooter. To do so, follow these steps:

• Open the Control Panel.
• Using the search bar at the upper-right corner, type troubleshooting.
• From the search results, click on Troubleshooting and then select System and Security.
  
• Click on Power and then follow the prompts to successfully run the tool.

We are looking forward to your response.