Windows 10: i need help regarding my account and the access of the authentication app

I need to change my password as i cant remember it and to change it i need the old password or the code from the authenticator app but the problem is i have a new phone and i cant access the account on the authenticator app because it is asking for a code from the authenticator app which i cant get please help me with this as i need this to be fixed ASAP. I tried removing 2 step verification to try and fix this problem but i cant even do that without the authenticator app that i can access.

:)

 

Microsoft Authenticator

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you want to how the Microsoft Authenticator App works.

The Microsoft Authenticator app helps you sign-in to your accounts if you use two-factor verification. Two-factor verification helps you to access your accounts more securely, especially while viewing
sensitive information. Because passwords can be forgotten, stolen, or compromised, two-factor verification is an additional security step that helps protect your account by making it harder for other people to break in.

You can use the Microsoft Authenticator app in multiple ways, including:

• Respond to a prompt for authentication after you sign in with your username and password.
  
• Sign-in without entering a password, using your username, the authenticator app, and your mobile device with your fingerprint, face, or PIN.
  
• As a code generator for any other accounts that support authenticator apps.
  

I suggest you refer to the article for more information on
What is the Microsoft Authenticator app?and you may also
refer to the article about Microsoft Authenticator app FAQ

However, let me point you in the right direction where you can get the appropriate assistance regarding this issue. I suggest you to post your query in
Microsoft Authenticator App forums
where we have expertise and support professionals.

Hope it helps.

Regards,

Zaki

 

Microsoft Account authentication

After more research, I have found my answer. It looks like the issue was that Microsoft released a new Microsoft Authenticator app with the features first introduced in Microsoft Authenticator Beta. The new app received a prompt to approve access to my Microsoft
Account when signing on from a new PC, though I find it strange that the beta app wasn't directly upgraded to the new version of the app.

Microsoft now has three 2 step authentication apps available in the store for Windows 10 Mobile:

• Authenticator - original app from Windows Phone 8
• Microsoft Authenticator Beta - originally released to Windows 10 users when Windows 10 Mobile was only available on the Windows Insider program.
• Microsoft Authenticator - the official Windows 10 app no longer in beta

 

New Microsoft Authenticator app version for Android - March 8

Two factor authentication (TFA) is easy, convenient, and secure when you use Microsoft Authenticator. Use your phone, not your password, to log into your Microsoft account. Just enter your username, then approve the notification sent to your phone. Your fingerprint, face ID, or PIN will provide a second layer of security in this two step verification process. After youve signed in with two factor authentication (TFA), youll have access to all your Microsoft products and services, such as Outlook, OneDrive, Office, and more. Microsoft Authenticator version 6.2303.1482 for Android WHAT'S NEW

• We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience.

Source: Microsoft Authenticator - Apps on Google Play