Windows 10: I'm getting "There was a problem when resetting your PC. No changes were made" error

here is my chkdsk C: /r /scan picture

:)

 

There is a problem resetting your pc no changes

Hi Xin,

There may be a virus infection on your laptop, as suspected. We'd like to know a few things to help you fix this. Kindly answer the following:

• What browser were you using when you encountered the error?
• How did you attempt to reset the device?

We discourage you from calling any support numbers your browser gives you when you encounter such errors. Those numbers are fraud and will lead to no good if you allow the support personnel to access your device. Since the laptop has not been reset, we suggest
you reset your browser and run a full scan using your antivirus software. You can check these pages to know how you can perform the suggested steps:

• How to reset Internet Explorer settings
• Help protect my computer with Windows Defender

Let us know if you need more help.

Regards.

 

There was a problem resetting your PC

Hi Ronnie,

The issue you're getting when resetting your PC may have occurred if there are broken or corrupted Windows components. To isolate your concern, we'd like to ask the following:

• Have you made any recent changes to your PC prior to the resetting issue?
  
• When you try to backup your files, did you get any error messages?
  
• What specific troubleshooting steps have you tried so far?

We look forward to your response.

 

windows 10 there was a problem resetting your pc

Hi,

Problem with resetting your PC could be due to some Windows system file issues.

We suggest that you try the troubleshooting steps provided by community members on the links below:

Error-There-was-a-problem-resetting-your-PC

There-was-a-problem-resetting-your-PC-No-changes-were-made

Let us know how it goes.