Windows 10: crush/freeze/auto restart/black screen at playing game

when i was playing game, sometimes its crush/freeze or the teribble auto restart. How i fix that, and it is true the problem come from windows or another component,like other drivers or psu? thank uu

:)

 

Black background while playing Candy crush soda saga game

when I start Candy crush saga game, I see only black screen and I am unable to play candy crush as the screen is invisible. please get me out of here. Screen may be changed to visible

 

Candy Crush games have black screens

i was on vacation for 3 months and havent been using my laptop at home. So when I came back and started my computer, there were a bunch of updates that needed to be installed so i did. Everything was fine and there were no errors but when I started to play
my Candy Crush games: Saga, Soda and Jelly, I notice that they all had a black screen/background and was unable to play the game. I also notice that there is a new Candy Crush with Friends game downloaded on my computer. Curious, i went ahead and open the
game with no errors whatsoever. The game works but the the other old versions do not. Other games that came with the software update like Solitaire, etc., also works with no problems.

Is there a fix available for this or is there something i need to do to get it working again? Thanks, Ben.

 

Critical Kernel Power 41 (63): Black screen, restart when playing game

Kernel Power 41 63

Computer turns black and automatically restarts when playing high demanding games, no BSOD, not overclocked.

Games that have crashed:

• Far Cry 4
  
• The Division
  
• Fortnite
  
• Overwatch
  
• Counter Strike GO
  
• Last Man Standing

Specs:

• Cooler master 550w PSU
  
• RX 470 4gb
  
• Pentium g4560
  
• Asrock MATX b250m MOBO
  
• 2x 4gb rip jaws RAM
  
• WD 1tb HDD
  
• Gammamax 300 CPU Cooler

OS: Windows 10

I built the PC myself, errors started when playing high demanding games for the first time. Ran stress tests when first built, prime95 and heaven whilst logging temps for 8 hours, no crashes or high temps (max cup temp 54 C, max gpu temp 76 C). However, when playing games, within an hour, computer crashes (always kernel 41 63). I sent the PC to the outlet where I purchased the parts from, they had their own technicians run tests on all the parts. Initially, they found a fault with the PSU, which was at that time a 500w EVGA bronze. They replaced it with a 550w Cooler master gold. Still experienced 41 63, black out and restarts. Took it back, I said I suspected the MOBO was the issue, so they replaced it under warranty, problem persisted. I took it back for a third time, they took it to their head office, did extensive testing and found a fault with the CPU, they replaced it. Took them 3 weeks to complete... issue is still not resolved.

At this point, my computer has been disassembled and parts replaced multiple times.

Things I have done:

• Updated all drivers (CPU, GPU, BIOS, sound etc)
  
• Clean installation of Windows 10 multiple times
  
• Stress tested with Heaven and Prime95
  
• Logged temperatures while stress testing and playing games, haven’t seen any high temps
  
• Disabled and enabled different sound drivers to test for conflicts
  
• Replaced PSU, MOBO and CPU

I’ve logged temps when both stress testing and while playing games. Here is my latest HWINFO log when playing Fortnite and then black screen and restart, kernel power 41 63. crash-test.CSV

Happy to run any tests, suggestions and upload further logs. Really stuck on what to do....