Windows 10: Camera at zoom not working. A message came out said, zoom app version needs to be 5.17.5 or...

Can someone help me with the above problem?I join Zoom meeting, but camera not working. I leave the meeting and try again to sign in with Zoom, then the above message appears.

:)

 

Zoom and camera

Hi Ezra. I'm I'm Greg, 10 years awarded Windows MVP, here to help you.

Try these fixes for webcam not working in Zoom in Windows 11:

https://www.lifewire.com/how-to-fix-zoom-camera...

Is Your Webcam Not Working on Zoom? Here's What to Do

https://thegeekpage.com/fix-zoom-camera-is-not-...

https://www.howtoedge.com/zoom-camera-is-not-wo...

https://www.thewindowsclub.com/camera-not-worki...





Report back results for each step so I know what else to suggest.

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

______________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

 

Unable to Uninstall Zoom / Camera Not Working

I have a few issues but the main one which I would assume would be easy to solve is uninstalling Zoom.

I have tried uninstalling from the Settings, Control Panel and I have downloaded CleanZoom.

When I try and uninstall a window appears which says Initializing but the bar doesn't move and then after about 3 seconds, it closes and Zoom is still installed. Using CleanZoom the same happens but it says Uninstalling instead of Initializing. I'm using Windows 10.

I'm trying to uninstall Zoom because I think it might be the reason my Camera isn't working in the Camera app and WhatsApp desktop. The camera works fine in Zoom, Skype, and online on Google Meet. In my Privacy Settings, I have given permission for WhatsApp and Camera to access the camera, and I have unintalled them both multiple times. The only difference between WhatsApp/Camera and Zoom/Skype is that the first two are listed as Microsoft Store apps, and the second are listed as Desktop Apps. I don't remember ever being able to use my camera on WhatsApp (it has always said 'camera is being used by another application' or something along those lines), but I have been able to use it in the Camera app previously.

I have checked that the camera drivers are updated and it says under Status that the device is working properly.

A solution to either or both of these problems would be greatly appreciated. Thank you in advance.

Edit: I have also installed Zoom again on top of my existing Zoom (which was suggested in another Thread / on the Zoom website) and that has not worked either.

 

Unable to Uninstall Zoom / Camera Not Working

Okay, I managed to uninstall it!

I tried what you suggested, and even though Zoom was appearing in the old programs window, it wasn't appearing in the command prompt list. I tried the Powershell method (Option 6) instead and it still wasn't appearing. I tried "Get-AppxPackage *Zoom* | Remove-AppxPackage" based off the Option 7, and somehow that worked.

My camera still isn't working in the Camera app, but at least I have been able to uninstall Zoom.

Thanks so much for your help, I wouldn't have managed otherwise.