Windows 10: I can't make use of the fingerprint scanner

Discus and support I can't make use of the fingerprint scanner in Windows Hello & Lockscreen to solve the problem; this is what am getting... Discussion in 'Windows Hello & Lockscreen' started by Precious Camillus, May 24, 2025 at 2:37 AM.

  1. I can't make use of the fingerprint scanner


    this is what am getting

    :)
     
    Precious Camillus, May 24, 2025 at 2:37 AM
    #1

  2. Fingerprint Scanner Not Working

    Hello Gary,



    Thank you for posting on Microsoft Community.

    To resolve this issue try the following steps:




    • Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).

    • Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?


    This issue might occur due to driver incompatibility since upgrading to Windows 10.



    If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.




    • Right click on the driver, and click on Properties.

    • Go to the Compatibility tab.

    • Check the box for Run this program in compatibility mode for:

    • Select Windows 7 in the list of Operating systems.

    • Click OK.

    • Double-click the driver file to install the driver and follow the onscreen instructions.

    • Reboot your computer.


    Hope the above steps help.



    Thank you.
     
    Mohan Suryanarayan, May 24, 2025 at 2:38 AM
    #2
  3. Fingerprint scanner

    I updated windows, now my fingerprint scanner doesn't work. I tried everything help suggested. The fingerprint scanner just doesn't do anything anymore.
     
    Leanne Gauld, May 24, 2025 at 2:38 AM
    #3
  4. I can't make use of the fingerprint scanner

    Fingerprint Scanner for x64... Help!!!

    I have tried Microsoft's fingerprint scanner and one by APC (had them at work), neither manufacturer openly supports x64.

    There are no drivers for those. Looked everywhere.

    I was just asking if anyone knew of a model that does dox64, laptop scanners don't count as this is for a desktop.

    I'm just product searching.
     
Thema:

I can't make use of the fingerprint scanner

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