Windows 10: windows 11 Create PIN problem

Have new laptop with Windows 11. Have an existing microsoft account. When I try to set this up it accepts the email address and password and then asks me to create a PIN. When on the create a pin screen all that happens is the blue sector on the grey circle keeps rotating endlessly and I can't input a pin. I'm connected to a fast fibre internet. Can't find any way past this. Help please?

:)

 

Can't create pin for login. Pin stopped working

Hi Kevin,

To resolve your concern about creating pin to your computer, we suggest that you follow these steps:

• Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC (click to get permission when prompted).
• Delete the contents of that folder (delete everything in that folder, but leave that folder and everything above it).
• Go back to settings, accounts, sign in options.
• Your non-working pin will now be gone, and you can just click 'add a pin' and set it again.

Let us know how it goes.

 

Creating a Microsoft account PIN

Hi B. Johnson，

Welcome to Microsoft Community.

If you are unable to create a PIN for your Microsoft account, you can try the following steps to troubleshoot the problem:

1.Reset Microsoft Account: Try resetting your Microsoft account password. You can do this using a third-party device such as a cell phone, tablet, etc. by going to the Microsoft Account Recovery page and following the instructions to reset your password. After resetting the password, restart the computer and try creating the PIN again.

2.I would suggest that you can refer to the steps in Start your PC in safe mode in Windows - Microsoft Support to start your computer in safe mode.

Please create a new account in Safe Mode by following the steps below and see if the issue still persists under the new account.

• Search for CMD, then run it in administrator mode and enter the following command:
  

• After prompting the command to run successfully, enter the following command:
  

Note: USERNAME PASSWORD can be replaced with your desired account name and password, if you don't need a password you can leave out PASSWORD.

Restart your computer and log in to the system with the new account, if there is no problem under the new account, then bind your Microsoft account under the new account, if it can be successful, then this may be a malfunction of the account configuration file, please refer to the following article to transfer your information to the new account:Fix a corrupted user profile in Windows - Microsoft Support ((The steps for windows 11 are the same as windows 10, please refer directly to the steps for windows 10)

Thank you for your patience and understanding, if you have any questions, please feel free to leave us a message.

Best regards

Brandon | Microsoft Community Support Specialist

 

Windows 11 - Windows hello PIN and Camera face recognition do not work

Hi,

Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens

Steps to replicate on my PC - WIN 11:

1. Situation 1 - Trying to change PIN:
   
   1. Settings - Accounts - Pin(Windows Hello)
      
   2. Although i'm currently using a PIN to log into my user, I only get 1 button: Setup
      
   3. Press Setup - Create a PIN - Next
      
   4. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      
2. Situation 2 - Trying to add Face recognition:
   
   1. Settings - Accounts - Facial recognition (Windows Hello) - Setup
      
   2. Welcome to Windows hello - Get started
      
   3. My face is scanned, i get a blue loading square, and dots on my things
      
   4. A couple more things
      
   5. Improbve recognition - if i skip this steps it does not make a difference
      
   6. A couple more things - Set up PIN
      
   7. Microsoft Account - Create a PIN - Next
      
   8. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      

I initially thought my webcam was the issue, but then chaging the PIN does not work either, and it has nothing to do with the camera

I talked with someone from support (support request number is 1056162110), and we tried different things until 3:30 AM my time, about 1:30 h.

On my laptop (win 10) with the same account, face recognition and PIN works, I have not tried to change them.

Is there any way to reset PIN on an account level? Or repair windows?

What else should i try?