Windows 10: the camera is not working.

hello, when I try to use the camera the camera app starts and the light near the camera flashes showing that camera is working, but on the screen there is the picture of a lock. I tried troubleshooting but it did not work. the camera is boult-in. I tried resetting the settings and ather stuff but the results are the same.

:)

 

camera not working

If you have the camera connected to the computer, I would suggest that you disconnect the camera and then try to open the Camera app.



If the camera app opens, follow the steps below:

• Press “Windows key + C” from your keyboard to open “Charms bar”.
• Select “Settings” option.
• Select “Permissions” option.
• Turn on “Allow this app to access your: Webcam and Microphone” option.
• Lose the app by pressing “Alt key + F4” from your keyboard.
• Reopen the Camera app.
• Connect your camera and then check how this app works.

Goodluck!

 

Camera does not work.

To isolate your concern, we suggest that you uninstall the camera through Device Manager. To do this, follow the steps below:

• In the Search box, type Device
  Manager and press Enter.
• Navigate to Imaging devices.
• Expand the Imaging devices tree by clicking on the adjacent arrow.
• Look for your device, right-click then select Properties.
• Click on the Driver tab, then choose Uninstall button.

Let the system restarts to complete the process. Take note that the camera may not work if there are other applications which are still open that uses the same device, we suggest that after uninstalling the device you can proceed with launching the application
to check if the issue persists.

Give us an update with the outcome.

 

Camera not working

Hi Khem,

Corrupted or outdated drivers may be the possible cause why your camera is not working properly. To efficiently assist you, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Are you getting any error messages? If yes, could you provide us a screenshot?
• Have you tried updating your webcam driver?
• What is the make and model of you tablet?

Meanwhile, we suggest that you follow the steps in these articles on how to troubleshoot your camera:

• Windows can't find or start the camera
• Camera app and webcams help

Let us know if you need further assistance.