Windows 10: The activation key on COA be scratched.How do I regain this key?

I buy a new laptop with WIn11 Pro OEM,but the activation key on COA be scratched.How do I regain this key?

:)

 

Key Cap puller, scratching Key

Having worked tech support for more years than I care to mention, I am absolutely sure he did indeed "forward it immediately". Why? Because that moves that "ticket" out of his queue and off his desk and it is no longer his responsibility. And his job is to clear tickets out of his queue and off his desk.

Frankly, I don't see this being resolved in your favor. Those key caps did not break. Scratches may easily be considered "normal wear and tear". Did you have to remove the key caps? Probably not. Why didn't you stop after scratching the first key cap? You didn't notice? Why not? Weren't you paying attention to what you were doing? Just being the devil's advocate here - I am not blaming you so don't shoot the messenger. As I said above, I personally think any supplied key cap puller should be safe to use. That said, those scratches are just superficial and don't affect the performance in any way.

Have you tried to rub/polish the scratches out? I might suggest trying to with one key cap to see what happens. A trick/method I've been using very effectively for years to remove minor scratches from CDs and DVDs (and to polish out scratches from watch crystals and other items) is to take a small dab of toothpaste (plain white paste, not gel) and rub gently in circles with my thumb. You should feel warmth as the friction builds. You might try it on the backside of one key cap as a test site. It might take the shine off, or make it even shinier. But it might also just remove the scratch and make it look good as new.

 

Key Cap puller, scratching Key

Thats the kind i have, mine came with clear o rings at the time, but no scratches here, maybe the keycaps are really soft plastic ( maybe spray painted like some suggested). as @newtekie1 the metal black bar ones are much better.

 

Key Cap puller, scratching Key

Were there any instructions and precautions with the KCP? It seems to me, since it was provided by and [apparently] made for that keyboard, if you used it correctly, it should not have scratched the keys.

That said, I agree, the wire ones are better just because you can slip the wires under the keys without scratching (the sides anyway). If yours looks like these plastic pullers, yeah, they scratch as noted in the video.