Windows 10: How to make a complaint about Microsoft Support - Is there an Ombudsman

I am writing to express my deep frustration and disappointment regarding the lack of effective support I have received in my attempt to recover my Hotmail account: At the end of April, I travelled to the United States for two weeks. Upon trying to access my Hotmail account, I received a message stating that there was suspicious activity originating from America. As a result, I was prompted to verify my identity. Unfortunately, I was unable to receive the verification code via SMS while abroad, as UK texts did not reach me in the US. Upon returning home, I attempted to access my account

:)

 

Ombudsman is a secret department, did not reply my questions, did not provide email and toll free number. why?

Claim the Ombudsman Microsoft ... if you can!



I struggled a lot to write or talk with the Ombudsman, but it keeps hidden, it was almost impossible to find the link, but a friend who is an employee, told me confidentially.

However, it is impossible to know the email or the toll free number Ombudsman Department.

How lost a lot of time to locate this information, put the following link needed to file a claim or complaint with the Ombudsman.

I found in Brazilian Portuguese, but I did not find the English link.

https://profile.microsoft.com/RegSy...c767817-e937-4a57-8f80-a53e9d0b4fcc&lcid=1046

I found that in Brazil, the Ombudsman Department, must manifest no later than 5 business days and must report highlighted the toll free numbers, Company, SAC and Ombudsman, and on top of that, inform email so we can send documents, photos, attachments,
files text etc.

In order to provide evidence of incidents.

Access your bank now. On the first page, you will find toll free numbers, the Bank, the SAC and the Ombudsman.

Microsoft instead of spreading the same way hides from customers such fundamental information.

Makes us suspect that she has no desire to meet the country's legislation.

I registered several complaints at the Ombudsman link, but the restrictions are enormous.

Only space to inform for 200 characters to send a "message", whatsapp type, except that the
Whatsapp is much more effective and does not have limited space required for communication.

Does not accept file attachments only have restrictions, thus no one can enter or claim anything.

Does not respect Brazilian laws, which gives the Ombudsman a period to 5 working days for answers the claims.

It is more serious, they never answered me anything, I have in Word documents, all claims made and I have to prove them.

Microsoft ought to learn with large national or multinational companies, or hire outside consultants to implement the missing functions and learn how to unlock the absurd limit of 200 characters.

The Ombudsman is one of the immediate steps and it is imperative for Microsoft to start a course correction.

The Ombudsman is one of the immediate steps and it is imperative for Microsoft to start a course correction.

 

Ombudsman is a secret department, did not reply my questions, did not provide email and toll free number. why?

Claim the Ombudsman Microsoft ... if you can!

I struggled a lot to write or talk with the Ombudsman, but it keeps hidden, it was almost impossible to find the link, but a friend who is an employee, told me confidentially.

However, it is impossible to know the email or the toll free number Ombudsman Department.

How lost a lot of time to locate this information, put the following link needed to file a claim or complaint with the Ombudsman.

I found in Brazilian Portuguese, but I did not find the English link.

https://profile.microsoft.com/RegSy...c767817-e937-4a57-8f80-a53e9d0b4fcc&lcid=1046

I found that in Brazil, the Ombudsman Department, must manifest no later than 5 business days and must report highlighted the toll free numbers, Company, SAC and Ombudsman, and on top of that, inform email so we can send documents, photos, attachments,
files text etc.

In order to provide evidence of incidents.

Access your bank now. On the first page, you will find toll free numbers, the Bank, the SAC and the Ombudsman.

Microsoft instead of spreading the same way hides from customers such fundamental information.

Makes us suspect that she has no desire to meet the country's legislation.

I registered several complaints at the Ombudsman link, but the restrictions are enormous.

Only space to inform for 200 characters to send a "message", whatsapp type, except that the
Whatsapp is much more effective and does not have limited space required for communication.

Does not accept file attachments only have restrictions, thus no one can enter or claim anything.

Does not respect Brazilian laws, which gives the Ombudsman a period to 5 working days for answers the claims.

It is more serious, they never answered me anything, I have in Word documents, all claims made and I have to prove them.

Microsoft ought to learn with large national or multinational companies, or hire outside consultants to implement the missing functions and learn how to unlock the absurd limit of 200 characters.

The Ombudsman is one of the immediate steps and it is imperative for Microsoft to start a course correction.

The Ombudsman is one of the immediate steps and it is imperative for Microsoft to start a course correction.

 

How do I contact microsoft about a complaint?

After a windows 10 update, my office 365 outlook app malfunctioned. I tried the support contact listed with the app. If was clear after 6 hours and 3 different tech over the phone, that they had no idea how to fix the issue. Not only that but new issues
arose as the result of their attempts. Original issues were quickly resolved through an outside computer tech company who are used to fixing problems after a windows 10 update push. But Microsoft is handling this new issue through electronic communication.
It is clear that it won't get resolved this way.

Someone suggested Microsoft.com/support as a way to file a complaint. This is for software complaints and suggestions, all electronic. I need a place to register a complaint about departments and maybe get some real help.