Windows 10: Unable to Access PC After BIOS Update and Motherboard Change - PIN Not Working

StartFragmentDear Microsoft Support Team,I am writing to request urgent assistance with a critical issue. After updating the BIOS on my PC and changing the motherboard, I am no longer able to log in to my computer.Previously, I used a Microsoft PIN to access my PC. Now, after the hardware changes, I receive the following message: "Your PIN is no longer available due to a change in the security settings on this device. Click to set up your PIN again." When I click to set up the PIN, it correctly shows my account email and prompts me to send a verification code to that email address. However, de

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Unable to Access Windows - PIN and Fingerprint Issues

Hello,

I am experiencing issues accessing my Windows account due to problems with the PIN and fingerprint login. Here are the steps I followed and the issues encountered:

1. I entered an incorrect PIN several times.
   
2. I decided to change the PIN. I successfully logged into my account. and attempted to change the PIN, but an error occurred during the process.
   
3. Now, I am unable to log in using the PIN, and it is blocked for 2 hours.
   
4. I am offered the option to use fingerprint authentication, but it does not work.
   
5. I am not given the option to log in using my password or account credentials, even though I logged in with them when attempting to change the PIN.
   

How can I regain access to Windows?

Thank you for your assistance.

Best regards,

 

Pin not working after BIOS Update

Hi Max,

It seems that your operating system was no longer aligned with your BIOS after installing a BIOS update for your HD3P main board.

For us to diagnose and address the problem, we suggest starting your computer in safe mode and check if the PIN is working while in that state. If it's working, then a 3rd party application may have caused the issue. To start your PC in safe mode, please
see
Start your PC in safe mode in Windows 10.

If the PIN is not working in safe mode, then a reset is suggested to correct the problem. The operating system should always go with the BIOS. If the BIOS is freshly updated, then the OS has to be fresh as well. Check out
Reset your PC in the link,
Recovery options in Windows 10 for the steps.

Let us know how it goes so we can further assist you.

Regards.

 

access BIOS settings in Win 10

I have an 8-year old computer running Win 10. I need to access the BIOS settings. It used to be the holding down the F2 key during startup would bring up the BIOS screen in Windows computers. But this no longer works. A web article listed a complicated
series of steps leading to a reboot . . . but still no access to BIOS. Any suggestions?