Windows 10: Cant type anything when trying to enter bitlocker recovery code

I was updating some setting in my bios and when i exit my bios my computer needed a bitlocker recovery key. No problems finding the key i simply just cant use my keyboard to type the key in, im just stuck on this blue screen and cant type or move my mouse. wont let me back into my computer.

:)

 

BitLocker Recovery Key Entered Correctly but it Just Keeps try to reboot

BitLocker Recovery Key Entered Correctly but it Just Keeps try to reboot.

the code is correct but the windows cant boot.

 

Issues with entering recovery key for safe mode

Hello,

Apology for the delay in response.

What is the make and model of your device?

Did you tried using function keys(F1-F10) to enter BitLocker recovery key?

Did you tried using some other external keyboard?

Suggest you to disable the Bit locker Drive Encryption to see if it helps. You can follow the below mentioned steps and check if it helps

To turn off BitLocker Drive Encryption:

• 
  Click Start, type Manage BitLocker and select same from the list.
  
• 
  Under BitLocker Drive Encryption, find the drive on which you want BitLocker Drive Encryption turned off(I.e. In this case you system drive), and click
  Turn Off BitLocker.
  
• 
  A message is displayed, informing you that the drive will be decrypted and that decryption may take some time. Click
  Decrypt the drive to continue and turn off BitLocker on the drive.
  

Once done, try to check if you're able to boot into Safe Mode successfully.

Keep us posted for any concerns with windows, we're glad to assist you.

 

Required to Enter Bitlock Code

Hi Ben,

Since your issue is related to BitLocker codes, the troubleshooting steps that needs to be done requires advanced and complex configurations. Because of this, we might need to refer you to our Microsoft TechNet forums. For us to direct you to the correct
forum category, we would need you to answer the following questions:

• Which build and edition of Windows 10 is installed on your device?
  
• Was your computer previously connected to a domain network?
• When you had your BitLocker set up, was it on the same hard disk drive?
• Is the computer a workstation or is it a personal computer?

If in case you'll experience an issue with BitLocker recovery keys, you can use this
link as your reference.

We are looking forward to your response.