Windows 10: Adobe Premiere Pro exports 4k video perfectly, but last 20 minutes of the video is...

Hey guys,This is my first time posting a question on here, but I will try to be as descriptive as I can. If you need more info, definitely let me know.Basically, I am a new YouTuber, and I am in the middle of posting a multi-episode series. I am currently on episode 6 and have run into a problem I've never dealt with before. For context, I export in 4k, file type .mp4, HEVC H.265 codec, and hardware encoding. Windows is fully updated and so is the Microsoft Store. I have exported and uploaded the previous 5 episodes with these same settings and all my videos are around the same length 1 to

:)

 

Adobe Premiere Pro will not export

Hi guys. So I was having BSOD almost every time I would run Premiere Pro or any other graphics-heavy program, and it took about 5 days to get the issue resolved. I believe in the end some sort of driver or the BIOS being out-of-date was causing the issue. If you'd like, you can see the thread here

Now the laptop is running well again, and has been handling massive file transfers like a beast, as per usual. Lightroom is also working great, no issues at all.

But any time I try to export a video in Premiere, it either crashes or gives me an error. For 4k videos, as soon as I go file > export media... the program goes black and stops responding immediately.




With a 1080p video I got the following error:




I have uninstalled and reinstalled the program, and tried working with fresh projects. Same thing. I can import 650 4k photos for a timelapse, no issue. I can playback those frames just fine in the program. The problem seems to be just with exporting. I tried changing the Project settings "renderer" to "Mercury Playback Engine Software only" as some have suggested to people with this issue, but there were no changes.

Where do I go from here?
Windows version 2909

 

Any experts on Adobe Premiere?

I am using Adobe Premiere Elements 2020.

When I take a video in portrait mode, after importing it into Adobe Premiere, it looks straight (not sideways) which is what I want and perfectly scaled






but after adding some audio to it then trying to export it, it looks like this when played on an iPhone or Android:

 

Can't get Adobe Premiere Pro to work anymore. Please Help!

Hi Jon,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let me help you to fix the issue.

To understand the issue better, please provide us more information.

• 
  What exactly happen when you try to import any content?
  
• Do you get any error message/error code?

Let’s try simple steps and check if this helps in resolving the issue. Follow the below steps.

Step 1.

I would recommend you to uninstall/reinstall the Adobe Premiere Pro and check if this helps.

• 
  Press Windows key + R, type appwiz.cpl
  and hit Enter.
  
• 
  Now locate for Adobe Premiere Pro, right click on it and uninstall the program.
  
• Once uninstalling is done restart the computer and try installing again.

If the issue still persist, try the below steps:

Step 2.

I suggest you to uninstall the Adobe Premiere Pro and install the program in compatibility mode and check.

• 
  Follow the above steps to uninstall the program.
  
• 
  Now Right-click on the setup file and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the program install and then check the functionality.
  

Hope this helps. Post us with the status we will be glad to help you.