Windows 10: Both of my monitors turn black while playing and the game I'm playing crashes.

Discus and support Both of my monitors turn black while playing and the game I'm playing crashes. in Windows 10 Software and Apps to solve the problem; Here's what I know about the bug :- the game starts lagging just before the crash and sometimes it freezes completely for about 2seconds and then it... Discussion in 'Windows 10 Software and Apps' started by Evan Lacasse1, Jun 4, 2025 at 1:52 PM.

  1. Both of my monitors turn black while playing and the game I'm playing crashes.


    Here's what I know about the bug :- the game starts lagging just before the crash and sometimes it freezes completely for about 2seconds and then it crashes.- the black screens that appear for a split second during the crash seem to be no sognal from my GPU and not a simple black screen- live kernel errors such as 140, 114, a8, b8 seems to repeat a bunch right when the computer is freezing and crashing- The crash comes with graphical bugs such as what is shown in the video linked below and the screen shot. The bug appearing systematically on the background is fixable with win + ctrl + shift +

    :)
     
    Evan Lacasse1, Jun 4, 2025 at 1:52 PM
    #1
  2. Stagnite Win User

    Monitor goes black when trying to play games

    I recently tried to play RDR2 on my computer and after a bit of playing the screen went black and told me that the HDM cable was not detecting anything, although the computer was noticeably on. I then tried to play other games on my computer after it turned back on and none of the games work, every time I try to play a game like GTA5 or RDR2 it just goes to a black monitor.

    My specs are:

    RTX 3070

    AMD RYZEN 5 5600 6-CORE PROCESSOR

    16 GIGS OF RAM
     
  3. Black Screen, GPU Fan 100% When Playing Games

    Hey all,

    I have had an issue for the last few months, specifically when trying to play Rocket League, where between 5-20 minutes into playing, both of my monitors will go black and my GPU fan will kick to 100%. I can't remember if this coincided with any NVIDIA driver updates, but any subsequent updates have not helped. I am currently running the latest NVIDIA driver version (441.66).

    Here are some of the troubleshooting steps that I have taken for this:

    • RAM
    • Ran Memtest64 overnight, ensuring that 100% RAM utilization. No errors were returned.
    • Reseated the RAM, blowing out the slots to ensure no blockages.
    • Tested different memory slots on the board.
    • Swapped out RAM with new RAM from Microcenter, no improvements.
    • RAM was originally OC'd to 3200 MHz via XMP. I turned this off and the RAM is running at stock speeds listed above.
    • BIOS
    • Updated BIOS to the latest version
    • Performed a Clean Boot and attempted to play. Game still crashed out within the first match or so.
    • GPU
    • Updated all drivers
    • Updated drivers, including a complete DDU uninstall/reinstall.
    • Swapped power cables from the PSU
    • Moved GPU to lower PCI-E slot
    • Reseated the GPU, blowing out the slot after reseating
    • Deleted the video driver from Control Panel
    • Storage
    • Ran chkdsk with no errors
    • Ran defragmentation on the HDD and Trim on the SSDs
    • Ran sfc /scannow with no issues
    • Game Files
    • Ran validator on game files (as a note here, after one crash, I ran the validator and it corrected one file. However, I played a game immediately after and crashed. Running the validator after that crash had no files fixed)
    • Installed the game on all three storage devices

    I have attached the BSOD logs. Please assist!
     
    bmduffy2020, Jun 4, 2025 at 1:55 PM
    #3
  4. Both of my monitors turn black while playing and the game I'm playing crashes.

    at random, monitor turns black and computer crashes

    At seemingly random moments, my monitor will suddenly turn black, and then my computer will crash and automatically restart. Sometimes I will hear audio from programs when the screen turns black, other times the speakers will make a buzzing noise. Sometimes my PC will go a few days without crashing; other times my PC will crash multiple times in an hour.

    Interestingly, these crashes never happen when while playing video games. They always seem to happen shortly after I close the video game, or while I surf the web. This leads me to believe that the problem is software, not hardware, related, but I don't know what.

    So far I have (to no avail):

    • Reset my PC
    • Reinstalled GPU drivers
    • Windows Memory Diagnostic Test - No problems with memory
    • Checked GPU and CPU temperatures -- They are good, as expected. again my PC hasn't crashed while gaming
    • Updated CPU drivers
    I've also checked windows event viewer; seconds before the crash I always get an 'event id 28 kernel event tracing' error, but I am not sure what to make of this.

    I have a Dell G5 5000 (2 years old, problem manifested itself a few months ago)

    Processor: Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz

    GPU: Nvidia GeForce GTX 1650 Super

    Memory: 2 x 8 GB

    Any troubleshooting suggestions would be greatly appreciated.
     
    redminotaur, Jun 4, 2025 at 1:55 PM
    #4
Thema:

Both of my monitors turn black while playing and the game I'm playing crashes.

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