Windows 10: Gaming Laptop having problems not updating apps, detecting usb drives, and restarting

My ASUS NVIDIA gaming laptop has been working perfectly fine for some time, until 2 days ago when it started having some major problems, the laptop couldn’t even detect usb devices including my mouse and iPhone.The mouse would show the red light but couldn't work and my iPhone was charging when connected, but iTunes wouldn’t detect it which means that the laptop is sending power. So I tried updating some apps like NVIDIA and used Apple Software Update to try and fix the problem, but they would never even finish the update, instead it’ll be stuck at a certain stage. I tried sfc /scannow and it

:)

 

My Seagate external hard drive is not detected when plugged in to USB port of my laptop using windows 10?

Thanks for your response.

I have tried all the steps provided, however in vain. The external hard drive is not identified at all in any of the the USB ports when connected. The USB ports identify other external Flash drives and devices. However this drive is detected in another laptop
using Windows 7 OS. Please advise further.

Regards

 

USB Drive no longer recognized by Windows 10 since last update

Hi Cathie,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As per the description I understand that you are unable to backup Quicken files on the USB flash drive after the latest update.

Do let us know the following to understand the issue and assist you better:

• Which was the latest update had been installed on your device?
• Is the flash drive detected on your operating system?
• What are the troubleshooting steps you have performed while trying to resolve this issue?
• Is the flash drive being detected on any other device?

As a workaround, I suggest you to connect the flash drive to different USB ports and check if it is detected.

Step 1: I suggest you to Run Hardware troubleshooter as it will help in resolving the issues with hardware and resolve any simple issues found.

• 
  Press Windows
  key from the keyboard, type Troubleshooting and select it.
  
• 
  Click on view all option on the upper left corner of
  Troubleshooting window.
  
• 
  Select the Hardware and Device
  options from the list.
  
• 
  Click Next to run the
  Hardware and Device Troubleshooter.
  

Step 2: I suggest you to install all the pending updates after upgrade to Windows 10.

• 
  Connect to the internet.
  
• 
  Press Windows
  key and type updates.
  
• 
  Click on Check for updates.
  
• 
  Under Windows Updates, click on
  Check for updates.
  
• 
  Try to install the updates being shown.
  

Hope it helps. Reply to the post with an updated status of this issue and required information, we will be happy to help you accordingly.

 

I am using hard disk casing of lapcare having usb 3.0 but in my laptop the hd is detected in usb 2.0 but not in usb 3.0

Hi

Welcome to Microsoft community.

It seems like you're encountering issues with your Lapcare hard disk casing when connected to a USB 3.0 port on your laptop. Here are some steps to troubleshoot this problem:

1. Check USB Port:

• Ensure that the USB 3.0 port on your laptop is functioning correctly. Test it with other USB 3.0 devices to confirm if it's an issue specific to the port.
  

2. Power Supply:

• Some external hard drives require additional power when connected to USB 3.0 ports. Ensure that your Lapcare casing is receiving enough power. If it has a separate power adapter, connect it.
  

3. USB Hub or Extension:

• If you are using a USB hub or extension cable, it might not be compatible with USB 3.0 speeds. Try connecting the hard disk casing directly to a USB 3.0 port on your laptop.
  

4. USB 3.0 Driver Installation:

• In some cases, external hard drive casings may require specific drivers for USB 3.0 functionality. Check the Lapcare website or documentation to see if there are any driver updates or specific instructions for USB 3.0 usage.
  

5. Device Manager Check:

• Open the Device Manager on your laptop and expand the "Universal Serial Bus controllers" section. Look for any yellow exclamation marks or error messages associated with USB controllers. If you find any issues, try updating or reinstalling the drivers.
  

6. BIOS/UEFI Settings:

• Check your laptop's BIOS/UEFI settings for any USB-related settings. Ensure that USB 3.0 is enabled and configured correctly in the BIOS/UEFI.
  

7. Test on Another Computer:

• To further isolate the issue, connect your Lapcare hard disk casing to another computer with USB 3.0 ports to see if it's detected there. This will help determine if the problem is with the casing or your laptop.
  

8. Manufacturer Support: - If the issue persists, consider reaching out to Lapcare's customer support for specific guidance and troubleshooting steps tailored to their product.

Please let me know if you need any further assistance. Thank you.

Best regards

Derrick Qian | Microsoft Community Support Specialist