Windows 10: we have 2 users were the remote desktop accessed by the windows app would freeze even...

this issue only seem to have an issue at one location and has started within the last 2 weeks, step i have taken to see what causes it are as followed :- >pinged 8.8.8.8 >pinged the Ip address> tried to access the router>tethering to a work mobile seems to be a fix but ideally should be temporary.

:)

 

Remote Desktop

Okay guys need some help here before going crazy...
I am trying to setup a remote desktop connection and see exactly what the logged on user is looking at with out going through Windows Remote Desktop.

Since its local network I don't have any password or want to setup a password.

Any suggestions are appreciated

 

remote desktop

Hello,



Thank you for writing to Microsoft Community Forums.



Please help me with the below details to understand your issue in a better way:

1. Are you using the Microsoft remote desktop app?
   

If you are using the Microsoft remote desktop app downloaded from
Microsoft store then, I suggest you to follow the steps to
fix problems with apps from Microsoft Store.



If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

link and scrolling down to the bottom and clicking on
Microsoft remote desktop support under the Publisher info.



However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
TechNet forum.



Hope it helps.



Prakhar Khare

Microsoft Community - Moderator

 

Remote desktop connection freezes while using any other window

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that the remote desktop session freezes when the session is in idle mode. Couple of our users were able to fix the issue by disabling the audio that comes from the Remote session. I suggest you to try disabling the audio for the remote
desktop and check if that helps in resolving the issue. Please follow the steps mentioned below:

1. Press and hold Windows key + R, to open
   Run box.
   
2. Type mstsc and click on OK.
   
3. Now, click con Show Options.
   
4. Click on Local Resources.
   
5. Click on Settings.
   
6. Click on Do not play.
   
7. Click on OK and try using the Remote connection now.
   

If the issue persists, I would suggest you to post your query in TechNet forums,
where we have support professionals who are well equipped with the knowledge on Remote Desktop connection.



Hope it helps.



Nikhar Khare

Microsoft Community - Moderator