Windows 10: What causes my Bluetooth mouse to lose it's connection? The battery is fine.

My Bluetooth mouse will periodically lose connection to my laptop. How do I fix this?,,

:)

 

Bluetooth Mouse losing connection

Hi Joyce,

It's possible that some settings are preventing your Bluetooth mouse from working properly. We'd like to learn more about your concern so that we could provide the proper resolution. We just have a few questions for you:

• Which build version of Windows 10 is on your computer? To check, click
  Start, type winver, and press Enter. For example, 14393.1066.
• Have you tried pairing the mouse with a different computer to check if it works?

As initial recommendation, we suggest using the built-in troubleshooter, which can find and fix common Bluetooth problems. Follow these steps to do so:

• Click Start.
• Go to Settings.
• Click Update & Security.
• Click Troubleshoot.
• Under Find and fix other problems, select Bluetooth.
• Click Run the troubleshooter.

We look forward to your response and the results of the initial troubleshooting.

 

Bluetooth mouse still freezes

Hello,

There are multiple possibilities why a Bluetooth mouse could act up. To assist you with your concern, you can try these following steps:

Method 1:

Check if the Bluetooth mouse and its Bluetooth adapter are working properly.

• Try installing fresh new batteries.
• Try to unplug the Bluetooth adapter of your mouse and plug it back in.
• Try connecting the Bluetooth adapter of your mouse to a different USB port.
• Try to remove objects that can interfere with the signal of your Bluetooth adapter and mouse.

Method 2:

Check if you have installed all the updates on your computer. There are chances that you might get Bluetooth drivers through update:

• Go to the Start screen.
• Type Windows update and click on it from the list of results.
• Click on Check for updates on the left pane in the new window.

We also suggest that you try to contact the manufacturer of the Bluetooth mouse for other options.

We will wait for your response.

Regards.

 

When Connecting Bluetooth Mouse, I Can't Click

Hi Bayley Ranck，

Welcome to Microsoft Community.

It's unusual for both your Bluetooth mouse and the touchpad to stop working when the Bluetooth mouse is connected. The issue could be due to a few reasons, such as a hardware or software problem, driver issues, or even an issue with the Bluetooth mouse itself. To troubleshoot this problem, you can follow these steps:

1. Update your drivers: Ensure that your Bluetooth and touchpad drivers are up-to-date. You can do this by going to the device manager, locating the Bluetooth and touchpad devices, and checking for driver updates.
   
2. Check the Bluetooth mouse battery: If the battery is low or almost empty, it might cause erratic behavior or loss of functionality. Replace the battery and see if the issue persists.
   
3. Reset the Bluetooth mouse: Turn off your Bluetooth mouse and then turn it back on. This might help to reset any temporary issues with the device.
   
4. Disable touchpad when the Bluetooth mouse is connected: Some laptops have an option to disable the touchpad when a USB or Bluetooth mouse is connected. Check your laptop's settings and ensure that this option is not enabled, as it might be causing issues with the click functionality.
   

To disable the touchpad when connecting a Bluetooth mouse, follow these steps:

1. Open Windows settings: Click on the Windows logo key and then click on the settings icon (shaped like a gear).
   
2. Enter "Devices" settings: In the settings menu, click on "Devices" to open the devices settings page.
   
3. Click on "Touchpad": In the left menu of the devices settings page, click on "Touchpad."
   
4. Disable the touchpad: In the touchpad settings page, look for an option related to disabling the touchpad. This may vary depending on the laptop brand and model. Typically, you will find an option like "Disable touchpad" or "Disable touchpad when an external mouse is connected." Enable this option.
   

If you can't find the touchpad settings, you can try the following methods:

1. Search for the touchpad manufacturer's dedicated software: Some laptop brands, such as Dell, HP, and Lenovo, may have their own touchpad settings software. You can search for these programs in the Windows Start menu and then find the option to disable the touchpad within these programs.
   
2. Use keyboard shortcuts: Some laptops offer shortcuts to disable the touchpad using the Fn (function) key combined with other specific keys (such as F5, F9, or F12). These shortcuts vary by device, and for the specific method, refer to the laptop's user manual.
   

If there is anything not clear, please do not hesitate to let me know.

Best Regards,

| Microsoft Community Support Specialist