Windows 10: Pen not being detected Samsung Galaxy Book Pro 360

I'm reaching out because my laptop is no longer recognizing input from my stylus or pen. The pen does not require Bluetooth or batteries, additionally, I was previously able to use my phone's pen on my laptop as well. However, neither the pen I used for the laptop nor the one I used for my phone is working on the laptop screen anymore. I also noticed that the pen menu icon is not showing up when I use either pen, so perhaps it has something to do with it. There are a few settings to play around with that could help detect the pen, so that is out of the picture. I'd like to know if there's a

:)

 

New Samsung Galaxy Book Pro and Galaxy Book Pro 360

Source:

• The Samsung Galaxy Book Pro Series: Mobile Computing for the Connected World - Samsung US Newsroom
• [Infographic] Introducing the Galaxy Book Pro and Galaxy Book Pro 360, Inspired by Mobile and Built for Productivity – Samsung Global Newsroom

 

S Pen "dead zones" on Samsung Galaxy Book 360



I have been using my book 360 for about a year now and only now it started doing this. It just happened out of the blue, no apps had just been installed but I installed the latest drivers you can get on Samsung Updates app. There are 2 horizontal dead zones that the S Pen doesn't track but the touch screen works on the whole screen so I don't know what is happening. I have the Samsung Galaxy Book pro 360 s pen but I don't have the pro 360 laptop but I heard it still works, but I have been using a S pen Tab or something that has been working since last year but now both s pens don't even work anymore so I don't know what's going on.

 

S Pen "dead zones" on Samsung Galaxy Book 360

Hello,



I understand that you're experiencing "dead zones" on your Samsung Galaxy Book 360 when using the S Pen. This issue can indeed be frustrating, especially since it started happening out of the blue. Let's troubleshoot this issue together:



1. **Restart the Device:** Sometimes, a simple restart can help resolve temporary glitches. Make sure to fully shut down your Samsung Galaxy Book 360 and then turn it back on.



2. **Check S Pen Battery:** If your S Pen has a battery, make sure it's charged. A low battery might cause tracking issues.



3. **Test in Safe Mode:** Boot your device into Safe Mode to see if any third-party apps are causing the issue. If the issue doesn't occur in Safe Mode, it's likely that an app is causing the problem.



4. **Check for Updates:** Ensure that your device's operating system, drivers, and firmware are up to date. Sometimes, updates can fix compatibility issues.



5. **Calibrate the S Pen:** On some devices, you can calibrate the S Pen to improve accuracy. Check your device's settings for any options related to pen calibration.



6. **Pen Settings:** Go to your device's settings and check if there are any options related to pen or touch input. Resetting or adjusting these settings might help.



7. **Check for Physical Obstructions:** Ensure that there are no physical obstructions on your screen that might be causing the dead zones. Clean the screen and the S Pen tip gently.



8. **Test with Different Apps:** Test the S Pen in various apps to see if the dead zones are consistent across all apps or limited to specific ones.



9. **Factory Reset (Last Resort):** If none of the above steps resolve the issue, you might consider performing a factory reset on your device. This should only be done as a last resort, and make sure to back up your important data before proceeding.



10. **Contact Samsung Support:** If the issue persists and none of the troubleshooting steps work, it's a good idea to reach out to Samsung's customer support for more specific assistance. They might have insights into the issue and potential solutions.



It's worth noting that using an S Pen designed for a different model might not guarantee full compatibility, as each device's technology and features can vary. However, if the S Pen was working previously and suddenly stopped working, it's more likely to be a software or configuration issue.



I hope one of these solutions helps you resolve the dead zone issue with your S Pen. If you need further assistance or have more questions, feel free to ask.



Regards,

Cristiana