Windows 10: Unknown potential hardware ? issue with Windows 11

Following the more recent issues with the 13th and 14th series of Intel CPUs, I've been having a few inexplicable hardware issues. Most posts I've read up on seem to think that this is either a driver OR hardware issue, but I'm uncertain as I've been unable to determine the exact cause. These crashes are near constant and are fairly irritating, and the minidump for the most recent crash is posted below. StartFragment ...........For analysis of this file, run !analyze -v*** WARNING: Unable to verify timestamp for vgk.sysvgk+0xa49b21:fffff803`99f49b21 488b6d00 mov rbp,qword pt

:)

 

Unknown Device Issue

Hi,

Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

We understand how you feel about the situation. We're sorry for the trouble.

Method 1: Hardware Troubleshoot

Windows has a built-in troubleshooter to check and fix issues with Hardware and Devices. I would suggest you to run this troubleshooter to check if the issue is with your Devices.

Refer these steps:

• Press Windows key +X, select Control panel

• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the
  View all option on the left panel
• Run the Hardware and Devices

Method 2:I suggest you to login to safe mode and check if the issue still persists. This is to isolate the issue of the graphics driver.

To enter into Safe Mode in Windows 10, follow the steps given below.

• Restart your PC.
• Press Shift + F8 before the Windows logo appears.
• Click See Advanced Repair Options.
• Click Troubleshoot.
• Click Advanced Options.
• Click Windows Startup Settings.
• Click Restart.

You then see a list where you can choose Safe Mode.

If the issue still persists then I would suggest you to contact the respective manufacturer.

Hope this information is helpful. Reply with necessary information and we will be happy to help you further

 

Optical Drive Issue

Hello Anak –

Appreciate your detailed return. Your added steps really helped.

Assuming I did the steps correctly, this is where I am now.

Screenshot 12 shows my CD Disc shortcut on my desktop.
Screenshot 10 shows the CD Drive shortcut listed in the “Send to” listing.
Screenshot 11 shows the “Send to” listing after the steps were taken, but the CD drive name is not listed.

So, it appears the steps did not work for me. And, I did try the steps, “If it still won’t do ……” and still no luck.

What do you think?

JerryA

 

unknown USB device

Hi Ali,

To better assist you, kindly provide some more information regarding the issue:

• 
  When did the issue start?
  
• 
  Were there any changes made before the issue occurred?
  
• 
  Were there any error messages?
  
• 
  What troubleshooting steps have you done so far?
  

We suggest that you run the
Hardware and Devices Troubleshooter
and check if there are any changes. To run the
Troubleshooter, follow these steps:

• 
  On the search bar, type
  Troubleshooting
  and hit
  Enter.
  
• 
  Choose
  Hardware and Sound.
  
• 
  Click on
  Hardware and Devices
  to run the
  Troubleshooter.
  

We'll be waiting for any updates regarding this matter.

Regards.