Windows 10: my audio when connected to bluetooth is really patchy and keeps cutting out

. the audio without bluetooth works fine, and i tested with lots of different bluetooth speakers that work perfectly fine with other devices

:)

 

Bluetooth Audio Cutting Out (Internal Audio Still Works)

Hi,

I've been having this issue for several months now and it's really frustrating.

Essentially any Bluetooth audio device I have connected to my laptop (a Dell Inspiron 5480 running Windows 11 Education) will behave as it should for an unspecified length of time and then it will suddenly stop playing audio. It doesn't crackle/stutter, just stops playing. If I look in the sound settings the volume bar moves as it would when there is audio playing. If I change the output device to my internal speakers the audio starts playing again.

If I disconnect then reconnect the Bluetooth device then it usually starts working again, but this is hardly a solution as the problem I describe above once happened 8 times in one hour.

I have followed numerous guides online that have suggested:

• uninstalling and reinstalling, and updating or repairing Bluetooth and audio drivers (just a lengthy process that has solved nothing)
  
• I have restarted the Bluetooth service in Services (services.msc) and made sure it is set to run automatically (did nothing as far as I am aware)
  
• I have run the Bluetooth troubleshooter (sometimes works to restart the audio but the problem will inevitably arise again)
  
• unpaired then re-paired the audio devices from and to the laptop (problem persists)
  
• set Bluetooth as the default audio output device.
  

One thing I have noticed is audio cuts out when I open a pdf (using Adobe Acrobat), but there are times when the problem happens when I'm not using that program. It has made me wonder if programs are somehow set to block Bluetooth audio for some reason.

If anyone has experienced this issue before, has some sort of insight into what might be the issue, or can suggest something I have not tried I would be very grateful to any advice.

Thank you in advance!

 

bluetooth audio keeps cutting out

Hi Peter. I'm Greg, 10 years awarded Windows MVP, here to help you.

Try these fixes for troubleshooting plantronics bluetooth headphones cutting out:

https://www.techwalla.com/articles/how-to-fix-a...

https://audiomav.com/why-do-my-bluetooth-headph...

https://www.poly.com/no/no/support/knowledge-ba...

https://headsetadvisor.com/blogs/headset/plantr...

https://www.headphonesty.com/2021/02/bluetooth-...

https://forums.tomsguide.com/threads/bluetooth-...

https://www.ifixit.com/Wiki/Plantronics_Voyager...

https://earrockers.com/bluetooth-headphones-cut...

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

______________________________________________

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Audio keeps cutting

Hi, I always had issues with the audio driver on my computer somewhy. Yesterday I installed Realtek 6.0.8702.1 which is listed as the compatible audio driver for my motherboard (ASUS PIRIME H310-K R2.0).

Rolling back/updating the driver does not fix the issue.

I ran the troubleshooter multiple times, but it could not find a fix.

No matter which port I plug my speaker in (jbl charge 4) the audio still keeps cutting, but when i use a headset, I have no issues.

I tried reinstalling the driver multiple times.

It is really frustrating, I hope we can find a solution!