Windows 10: Issue with Windows Reinstallation – Missing “Keep Files and Apps” Option and Language Conflict

Hello Microsoft Support Team,I’m reaching out regarding an issue I’ve been facing during a Windows reinstallation or upgrade process. Specifically, the option to “Keep files and apps” does not appear — I only see “Keep personal files” or “Nothing”.After researching the issue, I found that it might be related to a language mismatch between the installed OS and the setup language. My system was originally installed with English International, but the default system language seems to be English United States en-US. I believe this conflict is preventing the full upgrade options from appearin

:)

 

How to Change Windows store and apps language to English

Hi,

Thank you for providing us the opportunity to assist you.

As per the issue description you are willing to change the language back to English which get changed after installing November update in China.
I would appreciate if you can provide us the following information to help us understand the issue better.

• Is the issue specific to some apps or with all apps?
• Is the language of the OS and keyboard in English?

I would suggest you to try the steps provided below and see if it helps you to fix the issue.

Step 1: Set the display language to English by following the steps below and check if the issue is resolved.

• Press Windows icon key on the keyboard, type
  Settings and select the top most search result.
• Select Time & Language and click on Region & Language from the left side panel of the window.
• Click on Add a Language under Language settings and select
  English.
• Click on the added language and click on Options.
• Click on Download to download the language pack.
• After the download is complete, select the language and click Set as default.
• Check if the changes are effective.

Step 2: If the issue persist, I suggest you to run the
Windows apps troubleshooter and check if the issue is resolved

In many cases, the Windows Store will automatically notify you if there’s a problem with an app and try to fix the problem. If you continue experiencing problems with an app, this tool can automatically identify and fix some problems with apps and the Store.

Do get back to us with all the information required and result of proposed suggestion. We will be happy to assist you.

Regards,

 

Windows 8.1 update changed the language, can't change back

Maybe, these will help... it seems it is a common enough problem.

Language packs are no longer available after you upgrade to Windows 8.1

And, sort of the same here --> Add a language or keyboard

Quote from above MS web page:

Spoiler Download and install language packs
You'll need to download the language pack if you want to make a language your Windows display language (that's the language you see most often in Windows and apps).

• Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
  (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.)
• Tap or click Time and language, and then tap or click Region and language.
• Tap or click a language that says Language pack available underneath, and then tap or click Options.
• Tap or click Download. The download process might take a while, depending on your PC and the size of the language pack.
  If you want to make this your display language, see the next section "Change your Windows display language".

Change your Windows display language
To change your Windows display language (that's the language you see most often in Windows and apps), first add a language, download and install the language pack, and then follow these steps.

• Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
  (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.)
• Tap or click Time and language, and then tap or click Region and language.
• Tap or click the language that you want to set as your display language.
• Tap or click Set as primary to move the language to the top of the list. If the language can become your Windows display language, you'll see Will be display language after next sign-in appear under the language.
• Sign out and then sign back in to finish.

And here is some more info --> Add Language Packs to Windows

 

Start - almost all universal apps missing,

Hello,

Software conflict is one of the possible reasons why you experience this missing apps. As an initial recommendation, we suggest following these steps to run the Windows inbuilt troubleshooter:

• Write Troubleshooting in the search box and hit enter.
• Click on Troubleshooting tab.
• Click on view all option in the upper left corner.
• Select the Windows Store apps option from the list.
• Click Next to run the troubleshooter.

For us to better assist you with this issue, can you also tell us the build and version you're using?

We look forward to your reply.