Windows 10: Windows Freezing and Becoming Unstable Whenever I change HDR Settings.

Hi everyone.For a while now, whenever I toggle HDR on or off on my main monitor in windows settings, it causes my entire computer to freeze for multiple seconds or get stuck and I have to restart it. I also have issues with taking a screenshot using HDR with all my screenshots being super bright and unusable. The only thing I can think would cause the freezing issue is nvidias bad drivers but I have been updating my GPU drivers for months with no fix. I have no idea what is causing the brightness on screenshots.My Hardware:MSI MAG274UPF 4k 144hz Main DisplayASUS 1080p 165HZ Second DisplayA

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Unable to use HDR settings

Hi,



Thank you for writing to Microsoft Community Forums.



The image that you have provided shows the 'Display capabilities' of the display that is currently connected. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• Are you connecting the TV as a secondary monitor?
  
• Was there any change or an update on your system before which you were able to change the options in the Windows HD Color setting section?
  

Meanwhile, there are a few requirements that have to be in place for you to be able to notice a change in the Display capabilities. I would suggest you to refer the article on

HDR and WCG color settings in Windows 10 and check if it is helpful to you.



Nikhar Khare

Microsoft Community - Moderator

 

I could turn on the HDR and WCG setting on initially today when I connected a new HDR TV.

Hello,

Thank you for writing to Microsoft Community Forums.

I understand that you are unable to turn on HDR and WCG color settings in Windows 10. This issue might occur due to incompatible drivers.

I suggest you to roll back the display drivers and check if that helps. Refer the steps mentioned below:

1. Press 'Windows
+ R' key together on your Keyboard.

2. Type 'devmgmt.msc' and hit enter.

3. Expand the display adapter option from the list.

4. Right click on the driver and click on 'Properties'.

5. Click on 'Driver' tab and check for 'Roll Back Driver'. If the roll back option is available, roll back the driver and restart the
computer.

If you are still facing issues with color after enabling HDR on your PC and if you’re using an HDMI connection and your display supports HDR over a DisplayPort connection, use DisplayPort instead to connect your PC and display.

• If HDMI is your only option, use that, and then do one of the following:
  

Reduce the frame rate

• 1. Select Settings > System > Display > Advanced display settings, and then select Display adapter properties.
  2. In the display’s Properties box, select the Monitor tab, select 30 Hertz for the Screen refresh rate, and then select OK.

- OR -

Reduce the resolution

• 1. Select Settings > System > Display > Advanced display settings, and then select Display adapter properties
  2. On the Adapter tab, select List All Modes.

In List All Modes, select the setting that includes 1920 by 1080, 60 Hertz, and then select OK.

Hope it helps.

Sandeep Kumar M

Microsoft Community – Moderator

 

Windows 10 HDR problems in full screen.

Hi Willy,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you facing this issue with a particular game or all the games?
   
2. Are the colors washed out in the game?
   
3. How do you get to know that HDR mode gets disabled?
   

Meanwhile, try the below methods and check if this helps.

Method 1:
Update Graphics Card Drivers.

Try updating the Display Drivers,
restart the computer once after updating the drivers, and check for the issue.

Method 2:
HDR and WCG color settings in Windows 10.

Try the troubleshooting steps mentioned in
HDR and WCG color settings in Windows 10 and check if this helps.

Also, please refer to the section Display requirements for HDR in Windows 10 from the above article to check the compatibility of your monitor for HDR.

Method 3:
Reduce Frame Rate.

Step 1: Go to Settings
> System > Display
> Advanced display settings > Display adapter properties.

Step 2: Switch to
Monitor tab > Select 30 Hertz for the Screen refresh rate and click on
OK.

Step 3: If you cannot find the option to change
Frame Rate, reduce resolution by going to Display adapter properties, switch to
Adapter tab, and select List All Modes.

Step 4: In List All Modes, select the setting that includes
1920 by 1080, 60 Hertz, then select OK.

Step 5: Once you make the changes,
restart the computer once and check for the issue.

Give it a shot and let us know of any changes.

Hope it helps.