Windows 10: Trying to get son added to Family Safety account but he can't leav e the other one.

Having trouble getting my son added to my Family Safety account. I can see the pending request. When we try to add him, it says he's already part of a different family account. We try to get him to leave that one also under my name but it doesn't work and I don't see his request anywhere.

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I would like to add back my sons account to family safety settings UNNVeGxUyECC4aA0.37.117

Hi,

Thank you for posting in Microsoft Community.

I’m sorry to hear that you’re having trouble adding your son to your family safety group. The error code you provided is not familiar to me. However, according to Microsoft Support, you can try the following steps to fix the issue:

• Make sure that your son’s account is a child account and not an adult account.
  
• Check if your son’s account is already part of another family group. If it is, then you need to remove it from that group first before adding it to your family group.
  
  - let him login to family.microsoft.com to check if he belongs to a family group or not
  
• Try adding your son’s account again after a few hours or days.
  

We hope this help. We look forward for your response!

Sincerely,

Leonardo_Y

 

Family Safety added complication in Windows 10

Family safety was so easy to manage in Windows 8 as it was all done through a single Adult Microsoft account (i.e. my own). Why in Windows 10 has the need for a child to have to have a Microsoft account been added and then have to send an email with this
account to ask to join the adults family safety? Bonkers!!

I have followed the Steps 1 and 2 that I am meant to follow and set up a Microsoft account using a Gmail address for my learning disabled son (step 1) . An email has been sent to GMail (step 2) inviting my son to join and to verify the invitation to join
Family Safety. I have verified and been directed to sign into the Microsoft account (set up for my son) where it asks for basic personal details; D.O.B etc and I have saved these details.

I am then meant to receive an email to my own [Adult] email which is used to log into my Microsoft account so that I can move on to Stage 3 (and thereafter Stage 4) of setting up Family Safety for my son. But, no email has arrived and in my Microsoft account
the invitation to add my son is still pending even though this has been verified.

It is vital due to my son's learning disability that I can set up controls as was so easy under Windows 8 when this ridiculous added complication of a separate Microsoft account for a child was not needed. I am trying to set up my sons new desktop pc for
his birthday and without the Family Safety in place he will not be able to use it unless 3rd party software offers a solution.

Sort this please Microsoft!!

 

Family Safety not working on my son's account

Hello,

Apologize for the delay in response.

If you had previously set up family features for a child account and then upgraded to Windows 10 , there are a few steps you need to take to turn on family settings again.

I would suggest you to refer to the following suggestions provided by Smittychat replied on January 4, 2016 and check if it helps.

Family Safety not working with Windows 10

http://answers.microsoft.com/en-us/...ndows-10/c9bae3eb-dace-4bf0-a52f-2be9ee997e2c

if still this issue persists, try to run the Family safety troubleshooter and check if it helps.

Family Safety Troubleshooter:

http://go.microsoft.com/?linkid=9836307

Please let us know if the issue is resolved or you need any further assistance.