Windows 10: Can't access links from within emails

I still use Live Mail. My problem is that I cannot access links to websites Etc. from within emails.I have re-installed the app, but it still does not work.I have installed Thunderbird to see if it would work, no, it still does not work.It works from the main account sites, Gmail & btinternet.Is this something that I can sort from within windows? I am using Win 10

:)

 

W10 can connect to wider internet but cannot access web pages

I have an odd issue with my W10 laptop linked to Sky broadband in the UK via wifi using a Sky router. The effect is that while I can actually access the internet (I can send and receive emails using Outlook and can connect to other machines using TeamViewer) I cannot access any web site (Google, BBC etc). There is no specific error message, merely that the access request timed out and a suggestion that it may be to do with proxy. I have tried the following:

1. Other systems (W10 and ios) can access web sites using the same Sky router (therefore probably not a router problem)
2. I have sent and received emails using Outlook, so the broadband connection is working (probably not a Sky problem)
3. I have tried two different browsers (Firefox and Edge), no connection (not a browser problem)
4. I am using Windows Defender and have:
   1. Made sure that Firefox is in the list of allowed systems in its Firewall, no connection after a reboot
   2. Turned off the Firewall and tried again - no connection

My next step will be to re-install Windows, but has anyone got any other suggestions? Could it be some sort of virus (I have carried out a complete virus check using Defender) So - any suggestions?

 

problem opening email links

Hi Rich,

Thanks for replying to us with the status of your issue.

We appreciate you for trying the troubleshooting steps.

To assist you better, I like to know; are you able to access the link from any different computer?

I suggest you to start your system safe mode with Networking and check if your able to access the links form Emails. If you are able to access the links in safe mode with networking then perform clean boot in your system.

Follow the below steps:

Step 1: To start your system in safe mode with Networking, follow the below steps:

• 
  Press and hold Shift key and
  restart your Computer.
  
• 
  Select Troubleshoot.
  
• 
  Select Advance Option.
  
• 
  Select Startup Settings.
  
• 
  Follow the on Screen instruction.
  
• 
  Select Safe mode with Networking, from the list of options
  

Step 2: Perform Clean boot.

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program.

How to perform a clean boot in Windows - Microsoft Support

Note: Steps mentioned for Windows 8/8.1, will work fine with Windows 10.

Disclaimer: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.



Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Unable to open links in emails

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to open links from emails. I’ll certainly help you with the issue.



However, it would be great if you can help us with the details requested below:

• What is the complete error message that you receive?
  
• Which email client are you using to access your emails i.e. Microsoft Outlook or Windows Mail?
  
• Were you able to open links from emails earlier?
  
• Which version of Windows are you using? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

If you are using Windows Mail app, I would suggest you to try changing the Default web browser and check if that helps. Refer the steps mentioned in the article

Change default programs in Windows 10.



If you are facing this issue in Microsoft Outlook, I suggest you to refer the steps mentioned in the article

Hyperlinks are not working in Outlook.



Note: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow
these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.



Follow the steps to take
backup of registry.




We await your response.



Regards,

Nikhar Khare

Microsoft Community - Moderator