Windows 10: After switching my membership from Family to Personal, I have been experiencing the...

[if gte mso 9]> [endif] [if gte mso 9] Normal 0 false false false en-FJ X-NONE X-NONE [endif][if gte mso 9] [endif] [endif] StartFragment After switching my membership from Family to Personal, I have been experiencing the following issues with Excel and Word, both of which i use extensively daily. Excel: 1.The menu bar at the top of the page disappears, requiring me to close down the program and re-boot. 2.The spreadsheet freezes and I need to end the program via Task Manager and end up not saving what I had been working on. Word: After having typed the first sen

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Family Safety issues

Hi,

Configuration settings may be the possible cause why you're experiencing issues with Family when searching for the device. To assist you better, we'd like to clarify few things:

• When you mention 2 devices on your sons account, do you want to use two devices but using one account?
• Could you provide us a screen shot of family list devices?

In the meantime, we suggest that you check and follow the steps in this articles below on how to set up your Family:

• Set up your family
• Fix family features after Windows 10 upgrade

Keep us posted if you need additional help.

 

How do I remove this mystery person from my family sharing?

Hi David,

Thank you for posting in Microsoft Community.

These steps will remove any family settings from a Microsoft account. The person you remove will still be able to sign in to all their devices.

• Sign in at
  account.microsoft.com/family.
• Select Remove.
• Select the person you want to remove, and select Remove. If you want to invite them to your family again, sign in at
  account.microsoft.com/family, select
  Add, and follow the instructions on the screen.

Hope this helps. Please reply if you need further assistance.

Thank you.

 

Windows 10 Family screentime still restricting people no longer in the family

Hi Darrell,

With regard to your query, we suggest that you follow the steps below to completely remove the Microsoft account family safety feature for your son's account.

• From a web browser, go to
  http://account.microsoft.com/family and sign in with the Microsoft account of an adult in the family.
• To remove a child, choose Remove at the top of the section labeled
  Select a child to view or edit their settings.
• Select the person you want to remove from the family.
• Select the Remove button that appears when you've chosen the person to remove.

You may also check this
link to turn off family features.

Let us know the result.