Windows 10: Went to put it in windows safe mode and it told me it was logging in and now it’s a white...

My boyfriend got a pc and he clicked the wrong account and so I went to put it on windows safe mode from a YouTube video and it worked it logged me in but then it went to a white screen that I can see my mouse but nothing else and I don’t know if this helps but the pc has Linix installed.

:)

 

Password not accepted in Safe mode

Hi,

Thank you for posting your query on Microsoft Community forum.

Have you tried all the above steps suggested by Sangeeta Sarkar on September 13, 2015.

I would suggest you to provide some information to help you better.

• Are you trying to login the Microsoft account or the Local account in safe mode?
• Did you try with only safe mode or safe mode with networking?
• What is the critical error you are getting?

If you are using Windows 10. To go to safe mode you have to follow the below steps.

If you are able to go to login screen in normal mode try the below steps to go to safe mode with networking.

• 
  At the login screen click on the power symbol.
  
• 
  Hold SHIFT + Click Restart.
  
• 
  After restarting your system, select the Troubleshoot option.
  
• 
  Select advanced options under
  Troubleshoot screen.
  
• 
  Click on Startup Settings.
  
• 
  Click Restart and follow the onscreen steps to go to
  Safe Mode with networking and check if you are able to login.
  

[*]

Please get back with more information, we will be glad to help you further.

 

Can't log into Safe Mode

Hello,

Welcome to Microsoft Community.

The issue you're encountering is particularly tricky, especially since you've already gone through some of the more common troubleshooting steps, such as running System File Checker (sfc /scannow) and the Deployment Image Servicing and Management tool (DISM). Given that your computer behaves normally during shutdown, it suggests the system is not entirely frozen, but rather experiencing input-related issues. Here's a more detailed approach to diagnosing and potentially fixing the problem:

• Disconnect peripheral devices: Unplug all unnecessary external devices (USB drives, external hard drives, printers, etc.) except for the keyboard and mouse. Then try restarting in Safe Mode again. This is to rule out any device conflicts.
  

If you can access Safe Mode with Networking:

• Update drivers: Try updating the drivers for your keyboard and mouse. Although in Safe Mode, only essential drivers are loaded, an update or reinstallation could resolve the issue.
  
  • Go to Device Manager > Locate the keyboard/mouse driver > Right-click and select Update driver.
    
  • If updates don't help, you can also try Uninstall device. Restart your computer afterwards, and Windows will attempt to reinstall the drivers.
    

• Run an antivirus scan: It's a good idea to run a full system scan using your antivirus software. Malware or other malicious software could potentially cause the issues you're experiencing.
  

• Perform System Restore: If you have System Restore enabled, try reverting your system back to a point before the issue started occurring. This can often fix unexpected system behavior without affecting personal files.
  
  • To perform a System Restore, you'll need to access the Advanced Startup Options. You can usually access this by restarting your PC while holding the Shift key, then navigate to Troubleshoot > Advanced options > System Restore.
    

• Review system logs: The Event Viewer can provide valuable insights into what might be going wrong. After booting into Safe Mode, open Event Viewer and check the System and Application logs for any error messages or warnings that coincide with your attempt to log in.
  
  • Press Windows key + R, type eventvwr.msc, and press Enter to open Event Viewer.
    

• Create a new account in Safe Mode: If possible, try creating a new user account from Safe Mode. If this new account works without issues, there might be a problem with your original user profile.
  
  • Open Command Prompt as an administrator and type net user /add [username] [password] and net localgroup administrators [username] /add to create a new administrative account.
    

Thank you for your patience and understanding!If you have any questions, please feel free to let us know.

Regards，

Manson |Microsoft Community Support Specialist

 

Safe Mode log in

Hi Richard,

PIN password option on safe mode is not enabled. You will only be allowed to use a password to access your computer in safe mode. To assist you better, kindly answer these questions below:

• Are you referring to a local user account or a Microsoft account?
  
  Is your computer connected to the network via WiFi or through an Ethernet cable?
• Have you tried the troubleshooting steps on this
  link that was provided by Yashwanth Kotakuri on March 19, 2016?

Regards.