Windows 10: Unable to receive code to sign into windows

Recently, I was prompted with a bitlocker prompt to put in a recovery key which i did. after i did, it prompted my account which was signed into windows 11 using my microsoft account to setup the pin again and receive a code to my current email to sign me in. no matter how many times i try, im not receiving this code. i’ve tried to find options to contact support and the stupid contact option keeps asking me to reset my password, which i’ve already done. i’ve also tried removing the device from my microsoft account but no luck. i’m stuck because i can’t receive the code and im locked out of wi

:)

 

Unable to sign in to PC

Hi Nancy,

We would like to know more about this concern. Please provide the following information:

• What was the exact error code/message that you received?
• What troubleshooting steps have you done so far?
• Are there any changes made prior to this issue?
• Have you tried to use a different laptop to sign in?

 

Unable to sign into Windows

Hi Peter,



Thank you for writing to Microsoft Community Forums.

1. What is the error you get while trying to sign in?
   
2. When you say ‘0000’, are you referring to a PIN?
   
3. Is it a local or Microsoft account, you use with Windows sign in?
   
4. Do you see any other sign in options like password, fingerprint or facial recognition?
   
5. Do you see any options on screen to reset your password?
   

If you are using the Microsoft account with Windows sign in, choose password option under sign in options and type in the Microsoft account password and let us know if it works.



Please get back to us with the information requested, so that we can suggest the appropriate troubleshooting steps.



Regards,

Peer Samie

Microsoft Community-Moderator

 

Unable to receive code on Authenticator App

Hi,

One of my partner unable to receive code on her phone.on Authenticator App even after the trouble shooting steps.

Kindly assist to contact the partner and provide the neccessary assistance.

Partner Name; Vasu

Phone:<removed> - Partner based in US

Email: *** Email address is removed for privacy ***

Thank You