Windows 10: Please help me. I cannot open my microsoft sign in account. you must be online first to...

Discus and support Please help me. I cannot open my microsoft sign in account. you must be online first to... in Windows 10 Gaming to solve the problem; It started when I tried removing the sign-in password using netplwiz. I uncheck the box and didn't put any password after that. Then now I keep... Discussion in 'Windows 10 Gaming' started by Selina Mayandoc, Jun 17, 2025 at 12:17 AM.

  1. Please help me. I cannot open my microsoft sign in account. you must be online first to...


    It started when I tried removing the sign-in password using netplwiz. I uncheck the box and didn't put any password after that. Then now I keep receiving message like "Your device is offline. Please sign in with the last password used on this device command prompt" and "You must be online first to complete your account setup" . I just made a new local account though I needed the files and data that was in my online account. I can open my account in Microsoft browser, tried changing password too. I tried using Ethernet/LAN connection and mobile hotspot connection for the network.

    :)
     
    Selina Mayandoc, Jun 17, 2025 at 12:17 AM
    #1

  2. sign into microsoft account glitch

    Hi Micheal,

    Welcome to Microsoft Community.

    • Is this the only account on the computer?
    • Was this account upgraded from previous version of Windows?

    It looks like you are using a local account. I suggest you follow these steps:

    • Click on search in taskbar and type account.
    • Click on Accounts.
    • Now, under Your account, click on Sign in with Microsoft account instead.
    • Enter your Local account password for confirmation and then follow the screen instruction.
    • Enter User name credentials for your the new Microsoft account and click OK.

    Hope this helps.

    Regards
     
  3. Teokute Win User
    Cannot sign in microsoft account.

    My device: Lumia 520. GDR2.
    I cannot sign in my Microsoft account on my device. It didnt say any error but Microsoft account is not listed in Email and account list. When I click add button, it will show microsoft account option but after press sign in, it is still not shown in email
    and account. Another problem is i cannot delete facebook account. Error code: 0x83cf1202. I have tried as suggested here: http://support.microsoft.com/kb/2475837/en-us#step0x83cf1202 but as my Microsoft account is not shown, I cannot do step 6. Please help me. I cannot open my microsoft sign in account. you must be online first to... :(

    Any suggestion?
     
  4. Please help me. I cannot open my microsoft sign in account. you must be online first to...

    signing into microsoft account

    Hi,

    Thank you for getting back to us. We apologize for the delay in response.

    I suggest you to follow the steps provided below and check if it helps.

    • Navigate to Start>Settings>Accounts.
    • In the left pane, click on sign-in options.
    • In the right pane select Never from the drop down list for the option
      Require sign-in.

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, Jun 17, 2025 at 12:20 AM
    #4
Thema:

Please help me. I cannot open my microsoft sign in account. you must be online first to...

Loading...
  1. Please help me. I cannot open my microsoft sign in account. you must be online first to... - Similar Threads - Please help cannot

  2. Please help me. I cannot open my microsoft sign in account. you must be online first to...

    in Windows 10 Software and Apps
    Please help me. I cannot open my microsoft sign in account. you must be online first to...: It started when I tried removing the sign-in password using netplwiz. I uncheck the box and didn't put any password after that. Then now I keep receiving message like "Your device is offline. Please sign in with the last password used on this device command prompt" and "You...
  3. Can you help me please ?? Whenever i tried to open a microsoft account in my "lumia 532" i...

    in Windows 10 Gaming
    Can you help me please ?? Whenever i tried to open a microsoft account in my "lumia 532" i...: Can you help me please ?? Whenever i tried to open a microsoft account in my "lumia 532" i see a error like cant connect.but my wifi is connected.now what can i do please help me ?...
  4. Can you help me please ?? Whenever i tried to open a microsoft account in my "lumia 532" i...

    in Windows 10 Software and Apps
    Can you help me please ?? Whenever i tried to open a microsoft account in my "lumia 532" i...: Can you help me please ?? Whenever i tried to open a microsoft account in my "lumia 532" i see a error like cant connect.but my wifi is connected.now what can i do please help me ?...
  5. Unable to sign in 12 year old family member: You must be online the first time to complete...

    in User Accounts and Family Safety
    Unable to sign in 12 year old family member: You must be online the first time to complete...: Older 5 years Toshiba Laptop running Windows 10 version 1709. I am the adult - I've signed in with my Microsoft account. I've added a family member, indicated he's a child. Checked off the button to allow him to sign into the computer. So when the computer starts up, I...
  6. my system is showing an error "you must be online the first time to complete your account...

    in Windows 10 BSOD Crashes and Debugging
    my system is showing an error "you must be online the first time to complete your account...: my wife can sign on into her account, but i cant. how do i get into my account??? my system is showing an error "you must be online the first time to complete your account setup " in window 10...
  7. Stuck on lockscreen - error: you must be online the first time to complete account set up

    in Windows Hello & Lockscreen
    Stuck on lockscreen - error: you must be online the first time to complete account set up: HELP! I’m stuck at the lockscreen with an error “You must be online the first time to complete account setup” what happened: - I was trying to add my computer/device on my microsoft account since i am accessing the microsoft store the first time. I tried to switch to local...
  8. I cannot sign in to any Microsoft Account... Please help

    in Windows 10 Ask Insider
    I cannot sign in to any Microsoft Account... Please help: So I have been using my pc for 2 years but some days back I saw that I was logged out of all the apps that use Microsoft account. I couldn't access the store...It kept loading and after 30 minutes when the loading was finished the store was blank and it was asking me to sign...
  9. you must be online the first time to complete your account setup

    in Windows 10 BSOD Crashes and Debugging
    you must be online the first time to complete your account setup: Microsoft & Adobe think I am not connected to the internet when I am. It is not the firewall, I had 2 techs from Adobe try and fault find only to give up in the end and refund the cost of the software I was trying to install. Now I have the same issue with Microsoft. I...
  10. "you must be online the first time to complete your account setup " is showing whenever I...

    in Windows Hello & Lockscreen
    "you must be online the first time to complete your account setup " is showing whenever I...: I changed the administrator from the microsoft account to another user in my laptop then I restarted my pc just like in the instructions how to change admin account when I tried to log in using the new admin account it says "you must be online the first time to complete your...