Windows 10: Crashing ArcGIS Pro 3.5

Discus and support Crashing ArcGIS Pro 3.5 in Windows 10 Gaming to solve the problem; After crashing and loosing my files using ArcGIS Pro 3.5 I received this answer: ArcGIS Pro 3.5 software failure on 2025-06-18 08:06:26. Firstly, we... Discussion in 'Windows 10 Gaming' started by Esteban Garcia3, Jun 19, 2025 at 5:37 PM.

  1. Crashing ArcGIS Pro 3.5


    After crashing and loosing my files using ArcGIS Pro 3.5 I received this answer: ArcGIS Pro 3.5 software failure on 2025-06-18 08:06:26. Firstly, we want to apologize that you experienced a software failure. After analyzing the error report, it appears that the issue is caused by a Windows 11 update to the MSXML libraries. It appears to have started with the November 21, 2024 update 26100.2454 and ended with the April 8, 2025 update 26100.3775 as we have not seen any crashes reported with Windows 11 OS build 26100.3775 or later. Can somebody help me to fix this issue? Thanks

    :)
     
    Esteban Garcia3, Jun 19, 2025 at 5:37 PM
    #1
  2. Zaki_j Win User

    Forza Horizon 3 Crash on Gameplay

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand that Forza Horizon 3 keeps crashing.

    • Are you aware of any changes made to the computer recently?

    I suggest you refer and follow the steps mentioned in the article and check if that resolves the issue. Refer to the article
    My Game is Not Launching or is Crashing on PC.

    Let us know how it goes.

    Regards,

    Zaki
     
  3. peach1971 Win User
    all games crash!

    I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
    Increase the window size step by step and watch your vga temps permanently.
    What happens?
    If it crashes, run at stock speeds as suggested before and retry.

    P.S.: When your system locks, does the display signal turn off after a time?
    Stuttering sound or no sound at all when freezing?
    What X1800XT model do you own exactly?
     
  4. Roohi_Taj Win User

    Crashing ArcGIS Pro 3.5

    Surface Pro 3

    Hi ChrisWaters3,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below information:

    1. Does the battery drain out, if the tablet is not connected to peripherals?

    2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)

    I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
    However, I suggest you to follow the troubleshooting steps mentioned below:

    Method 1: Check the drivers.

    Step1: Battery driver

    1. Press Windows andR
      key together on your Keyboard.
    2. Type devmgmt.msc and hit enter.
    3. Click on view on top > Select Show hidden devices.
    4. Expand the Batteries option from the list.
    5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
      Properties.
    6. Click on Driver tab > check if you have the option to
      Roll Back Driver.
    7. If yes, Roll back the driver or uninstall it and restart the computer.
    Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

    Step 2: Keyboard driver.

    1. In the Device manager, go to ‘Other devices’, you will find
      Unknown devices.
    2. Double tap on the unknown device > click on
      Driver tab> click on update driver.
    3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
    4. Select keyboard, then click ‘Next.
    5. Select HID Keyboard device and click finish.

    Method 2: Run the toolkit.


    Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

    I would suggest you to run the toolkit provided by Microsoft on
    Fix common Surface
    problems using the Surface Diagnostic Toolkit


    If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
    Surface Pro 3 Battery
    FAQ for the Surface Pro Embedded Controller Firmware update
    .


    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
     
Thema:

Crashing ArcGIS Pro 3.5

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