Windows 10: Slow Clipchamp...Win Update?

For the last 6 months I've been using Clipchamp - worked great for making Youtube videos. A couple days ago it started having the "slow load" effect complained about in other threads. A 20min MP4 which used to load in seconds now takes hours. Did the new Win11 update do this? How do I fix?

:)

 

Clipchamp not working.

Hello! Mikel Marcos-Santamaria

Thank you for posting in Microsoft Community

It seems to me that you’re experiencing issue with Clipchamp. Just to set proper expectation as I am only for Office, Outlook and OneDrive concerns and we have a dedicated team for this specific program Clipchamp while I am here I will do my best to help you with your concern. If we need further assistance with your concern we will let you know.

Allow me to ask:

1. What error message are you getting?
   
2. Can I ask for a screenshot of your concern?
   
3. Is this happening to other devices, browsers, and networks?
   

If you’re encountering issues, here are some steps you can try to resolve the problem:

1. End Task and Relaunch:
   
   • Press Ctrl + Shift + Esc to open the Task Manager.
     
   • In the Processes tab, right-click on Clipchamp and select End task.
     
2. Repair or Reset:
   
   • Go to Settings (press Win + I) and choose Apps.
     
   • Find and click on Clipchamp, then select Advanced options.
     
3. Close Unnecessary Programs:
   
   • Close any other unnecessary programs on your PC that might interfere with Clipchamp’s performance.
     
4. Try using another device:
   
   • Try using another device and check if the issue persists.
     

Give these steps a try, and hopefully, Clipchamp will be up and running smoothly again! I hope it helps!

Thank you,

Vince

Microsoft Community Moderator

 

Clipchamp not working.

Hello!

Thank you for the screenshot,

I would suggest contacting the Clipchamp support for them to provide an information for this concern as I am only for Office, OneDrive, Outlook related concerns.

You may follow the steps here on this link for contacting the live support of Clipchamp: How to get in touch with Clipchamp support - Microsoft Support

As they have the necessary resources and tools for resolving your issue.

Best regards,

Vince
Microsoft Community Moderator

 

Cllipchamp loading video extremely slow

Hello! tonyzam42

Thank you for posting in Microsoft Community

It seems to me you’re experiencing with Clipchamp. Slow video loading can be frustrating, especially when you’re eager to edit your footage. Please note that we have limited resources and troubleshooting steps if the issue is within the device.

Allow me to ask:

• Is this happening to other files? or just this specific file?
  
• Is this only happening in the Galaxy S24 phone? or is it also happening in the other device?
  

Let’s troubleshoot this issue:

1. Network Connection:
   
   • First, ensure that your network connection is stable and fast enough for uploading and downloading large files. A slow internet connection might contribute to the delay in loading videos.
     
2. Browser Cache and Cookies:
   
   • Sometimes, cached data or cookies in your browser can cause performance issues. Try the following steps:
     
     • Clear your browser cache: This will remove stored data that might be affecting Clipchamp’s performance.
       
     • Clear cookies and site data: Similar to cache, clearing cookies can help resolve loading issues.
       
3. Refresh the Page:
   
   • Sometimes a simple page refresh can work wonders. Right-click on the Clipchamp page and select “Reload” or use your browser’s reload button. This often resolves loading problems, especially when you first open a project.
     
4. Camera Settings:
   
   • While the camera settings on your Galaxy S24 might not directly impact Clipchamp’s loading speed, it’s still worth checking them:
     
     • Ensure you’re recording videos in a compatible format (e.g., MP4, MOV).
       
     • Verify that the resolution and frame rate settings are reasonable. Extremely high resolutions or frame rates might result in larger files that take longer to load.
       
5. Check for updates
   
   • You can check the update for the Clipchamp by going to the Samsung store, or Google Play store.
     
   • Check the updates for your Operating system in your phone.
     

You can check the following file inputs that Clipchamp support: What input file types does Clipchamp support? - Microsoft Support

Remember that Clipchamp’s performance can also depend on your device’s processing power and available memory. Please let me know if you are still facing the same issue or have fixed the issue after trying the troubleshooting steps above.

Thank you,

Vince

Microsoft Community Moderator