Windows 10: My Microsoft account was hacked, hackers changed email address, made purchase, cannot sign...

recover my account

:)

 

My Microsoft account was hacked and the hackers changed the email

Hi, I am Dave, I will help you with this.

When a Microsoft account is hacked and the hacker changes the associated Email, sadly it is no longer possible to recover that account, because any recovery codes will go to the hackers Email address, the only option is to create a new Microsoft account, then because this community is just a user to user forum, we do not have account access, you will need to contact Microsoft support directly to see if it is possible to move your purchases to the new account.

 

My Microsoft account was hacked, hackers changed email address, made purchase, cannot sign in to see activity and cannot recover account

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to recover the hacked Email Account. We would like to know the domain of the Email account used for the hacked Microsoft Account.



In this scenario, we would suggest you to fill the ACSR form and
make sure you provide an alternate email address when you fill up the ACSR form so that the team can communicate with you

​

The more information you can include in the form, the better the chance you’ll have of regaining access to your account. Answer as many questions as you can as thoroughly as possible. If you’re not sure, guessing is ok - wrong answers don’t count against
you.

• When you enter your email address, keep in mind that some domains may be country specific such as @outlook.co.uk.
  
• If you’ve had your account for several years, the details on file may not match your current situation, so think about what you may have entered when you first signed up. Is it possible that you moved or changed your name?
  
• Think about passwords that you use on other accounts that you may have used here. This is another place where a good guess can pay off.
  
• When you get to a question that lets you “add more," fill in as much information as you are able.
  
• Email subject lines need to be exact.

Meanwhile, we would refer these articles:

Help with the Microsoft account recovery form

How to recover a hacked or compromised Microsoft account

When you can't sign in to your Microsoft account



In regards to the Microsoft Store purchase, we would recommend you to contact our Microsoft Store support team and inform them about the purchase.



Microsoft Store Support:
Help with Microsoft Store purchases - Microsoft Support



Also refer this article: Prevent
unauthorized purchases from Microsoft Store

​

Regards,



Aditya Roy

Microsoft Community – Moderator

 

Microsoft account hacked. Hacker changed account address. Please help.

My microsoft account got hacked and the hacker changed its' address from oma****** Email address is removed for privacy *** first to *** Email address is removed for privacy *** and then it changed to a rambler.ru censored address yb***** Email address is removed for privacy *** there any way that I can go about recovering this microsoft email since it had very important data to me and my minecraft account was made on the respective address? I have already sent 2 recovery forms but both of them instantly got declined even though I entered atleast 1 former password of the account.
Please help me.