Windows 10: My device is locked

Why locked my device

:)

 

Lock Screen Dims (Brightness Auto Reduce at Lock Screen)

Hi,

Since you're having an issue with the brightness of your Lock Screen, we suggest uninstalling the display adapter from the Device Manager. Just follow the steps below:

• Press Windows key + X.
• Select Device Manager.
• Locate and expand Display adapter.
• Right-click on the display device and click uninstall.

Note: Please restart your computer after performing the steps above.

If the issue persists, download and install latest display driver from the computer manufacturer's website.

Please update us with the status. We will be glad to assist you.

 

Black Lock screen BACKGROUND

Hi Bill,

Let us know the make and model of your computer.

Let us try few of the troubleshooting steps below and check if it helps.

Step 1: Try to set the lock screen background to picture and check if the issue persists.

Step 2: I suggest you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Step 3: Update the Display Adapter drivers.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right click on the Display Adapter and click on
  Update Driver Software.
• Restart the computer.

Hope it helps. Reply to the post with an updated status of accessing the lock screen background for further assistance.

Thank you.

 

Rotation lock key is not functioning

Since the Rotation lock is still grayed out, our next step is to uninstall/Update your display driver. To uninstall your your drivers, you can do the following:

• Press the Windows and X key on your keyboard and click on
  Device Manager.
• On the Device Manager window, click on the Display adapter drop-down.
• Right-click the driver and choose uninstall.
• Restart your computer.

If it is the same, update the said driver by following these steps:

• Go Back to the Display adapter drop down in Device Manager.
• Locate your display adapter driver, right-click and choose
  Update Driver Software.

We would also suggest that you go to your device manufacturer's website and download the latest driver for your device.

For further queries, feel free to post back.