Windows 10: How do I remove my email and name for login from the computer?

I just bought a new Dell computer on Amazon and tried to register it only to find out it had been registered in the United Arab Emirates and the warranty had expired May 2025. The merchant is saying that it is new, stored at their warehouse, and they will give me a 1 year warranty, but I do not trust them. I need to return it, but it has my email and name on the system. I need to find out how to delete my personal information and login.

:)

 

Email

Hello,



Thank you for reaching us on the forum with your concern.



As per the issue description you have two email id's and you want to change your secondary email to primary on your pc.



I would suggest you to switch the login account to Local user account. Then switch back to Microsoft account which you want to use. You may follow the steps provided below:



Step 1: Switch to local user account

Follow these steps to create a “Local User account”.

• Press “Windows key +W”.
• Type “users” without quotes in the search box.
• Then select “Users” from the left panel.
• You will get an option “Switch to a Local account” right below your user account name.
• Select “Switch to a local account” option.
• Enter the required details.
• Then login to the local account and check how it works.

Step 2: Switch back to Microsoft account

Follow these steps to create a “Microsoft account”.

• Press “Windows key +W”.
• Type “users” without quotes in the search box.
• Then select “Users” from the left panel.
• Select “Switch to Microsoft account” right below your user account name.
• Enter the required details (Primary Email ID).
• Restart the computer and then try to login using new Primary account.

Hope this would help. If issue still persists post back with current status of your computer and result of proposed suggestion, we will be happy to assist you.



Regards,

 

There is an administrator name and email on my computer

I bought a new laptop. There is an account registered with name and email. I have no idea who this person is and suspect the computer was previously owned and sold to me as new. I cannot remove that name because it is listed as administrator. I can add my
name but it makes me nervous. I have contacted Costco where I bought the computer and they advise to wipe the entire thing and start over. Not that they will do that, I would have to. And I have contacted HP who suggests I pay for a higher level of support.
And I have contacted Microsoft who suggest I look at the forum where I do not find an answer. What I wouldn't give for someone who can help.

 

Random account appeared on login to my computer

Hi Mathew,

Thank you for getting back to us.

I suggest you to try the below steps to remove the user account from your computer.

• 
  Login to your computer through administrator account.
  
• 
  Press Windows key + r and type
  netplwiz, hit Enter.
  
• 
  Select the user account, you want to remove.
  
• 
  Click on the Remove button.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.