Windows 10: Why is my JBL go2 has no sound output while connected to my Lenovo Yoga 9i laptop?

Hi, I bought this laptop, i.e. Yoga 9 2-in-1 14IMH9 while i was living in Saudi Arabia. Now I am back to Nepal and the laptop is not playing the sound from the Bluetooth speaker that i use, that is JBL GO2. I have done the troubleshoot and did the googling as well as tried the way that i could to fix it. Please know I am not very expert in laptop. I need the help to fix this as I cannot afford to go to Saudi Arabia and ask Lenovo to fix it. Please note the problem is with the Bluetooth speaker only the EarPods connects to the laptop very well and plays sound pretty well. My Air pods connects v

:)

 

Connecting a JBL Go2 speaker to my Windows XL laptop

My husband just gave me a JBL Go2 speaker. I love the way I can listen to music from my phone wirelessly, but I have some music stored on my computer that I would love to listen to on my new speaker. I can't figure out how to connect the speaker to
my laptop either with bluetooth or by using the USB cord. I have an HP Envy m6 Nothbook PC with Windows XP. Can anyone help me figure out how to connect my speaker to my laptop? I am somewhat technically challenged so I need step by step instructions.
I really would appreciate any help I can get.

 

Output Device for JBL Headset Keeps Disappearing

Hi

Welcome to Microsoft community.

It sounds like you're experiencing a common issue where the output device, in this case, your JBL Quantum 400 headset, intermittently disappears from the sound settings. This could be due to driver issues, conflicts with other software, or even problems with the USB connection itself. Here's how you can troubleshoot this problem:

1. Check USB Connection:
   
   • Disconnect the headset and reconnect it to a different USB port. Sometimes the problem is with the USB port itself.
     
   • If you're using a USB hub, try connecting the headset directly to the computer.
     
2. Restart Windows Audio Service:
   
   • Press Win + R type services.msc and press Enter.
     
   • Find "Windows Audio" in the list, right-click it, and select "Restart."
     
3. Update Headset Driver:
   
   • Go to Device Manager (right-click on Start and select "Device Manager").
     
   • Expand "Sound, video and game controllers."
     
   • Find your JBL headset, right-click it, and select "Update driver."
     
   • Choose "Search automatically for updated driver software."
     
4. Reinstall Device:
   
   • In Device Manager, right-click on your JBL headset and select "Uninstall device."
     
   • Disconnect the headset, restart your PC, and then reconnect the headset. Windows should attempt to reinstall the device.
     
5. Set Default Device:
   
   • Right-click the sound icon in the taskbar and select "Open Sound settings."
     
   • In the Sound settings, under "Output," make sure your JBL headset is selected as the default device when it appears.
     
6. Disable Audio Enhancements:
   
   • In Control Panel > Sound > Playback, right-click on your JBL headset and select "Properties."
     
   • Go to the "Enhancements" tab and check the box that says "Disable all enhancements" or "Disable all sound effects."
     
7. Check Nvidia Software:
   
   • Ensure that Nvidia's software isn't automatically changing your audio devices. Check the Nvidia Control Panel for any settings that might affect audio playback.
     
8. Check for Software Conflicts:
   
   • If you have other audio software installed, such as a digital audio workstation or a virtual audio cable, they might be interfering with your headset. Try disabling or uninstalling other audio software.
     
9. Check for Hardware Issues:
   
   • Test the headset on another computer to ensure the headset itself isn't malfunctioning.
     

If the problem persists after trying these steps, it may be a more complex hardware issue or an unresolved software issue. In such cases, contacting JBL support for further assistance with their specific product would be advisable.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Can't connect JBL Flip 4 to Bluetooth

Hi, having a JBL Flip 4 myself, I can definitely say there shouldn't be any connect issues with the latest version of Windows 10 (1909, Build 18363.900). I just connected to my 2017 Lenovo ThinkPad X1 Yoga without issue.