Windows 10: TPM cannot be found

CJ Paris · Jun 25, 2025 at 7:32 AM

Hey Im currently having an issue where my pc is no longer detecting my TPM, compatible TPM cannot be found on this computer I have checked multiple times that it is enabled in bios and I don't even have an option to disable it. I tried going through settings to clear the TPM but apparently my device no longer support this feature? I haven't been able to find any solutions on reddit or youtube and am trying to avoid taking it to a pc repair shop. Any advice would be appreciated.

:)

ReeeeallyThough · Jun 25, 2025 at 7:35 AM

TPM update

Don't know if this is the right place for this thread but whatever, laptop informed me that " a firmware update is needed for you security processor (TPM)," now, i looked up what to do and from a microsoft support thing, the last step says to clear the tpm. it has a warning saying to back up my data, i would like to know what clearing the tpm does, and what measures i need to take to make sure nothing goes wrong.

Sasqui · Jun 25, 2025 at 7:35 AM

Need help on whether to clear TPM on not

Hi there! I'm here because I accidentally downloaded a malware and was suggested to reboot the laptop to get rid of it. I still do want to use the laptop afterwards and I've moved my documents and images onto a seperate device. The programmes i have installed, sadly no. So currently facing the same circumstances and so if the TPM is cleared, does this mean like the activation keys to softwares like MacAfee be cleared? Or like wifi passwords etc. Sorry I'm quite blur hahahahah.
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It's clear as mud. As far as I can tell, it's specific to Windows, not necessarily activated programs like MacAfee, games, etc etc etc. MS Office, I have no idea.

Here's a lengthy doc on it: https://docs.microsoft.com/en-us/wi...initialize-and-configure-ownership-of-the-tpm

Clear all the keys from the TPM
With Windows 10, in most cases, we recommend that you avoid configuring the TPM through TPM.msc. The one exception is that you can use TPM.msc to clear the TPM, for example, as a troubleshooting step, or as a final preparation before a clean installation of a new operating system. Preparing for a clean installation in this way helps ensure that the new operating system can fully deploy any TPM-based functionality that it includes, for example, attestation. However, even if the TPM is not cleared before a new operating system is installed, most TPM functionality will probably work correctly.

Clearing the TPM resets it to an unowned state. After you clear the TPM, the Windows 10 operating system will automatically re-initialize it and take ownership again.
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R-T-B · Jun 25, 2025 at 7:35 AM

Need help on whether to clear TPM on not

Sounds like it was using the tpm to encrypt the main drive. Certainly not the norm. Also, the fact that you could not log in suggests the computer may be illegally repackaged or stolen.

Where did you buy this?

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