Windows 10: Windows 11 HDCP Issue

I am having and issue connecting a Windows 11 PC to an HDMI monitor which is not HDCP compliant. The monitor will display up until the point Windows beings to load at which point the screen will go completely black. Switching the screen to an HDCP compliant monitor shows the Windows desktop. I need the HDMI to display to both types of monitors. Is there any way to configure Windows to output to the monitor without HDCP?

:)

 

Windows 11 multiple display connection failure due to HDCP Restrictions.

Hi Chandana Gurunath Rao,

Welcome to Microsoft Community.

Here are a few suggestions to help you troubleshoot and potentially resolve the issue:

1. Update Display Drivers: Ensure that you have the latest display drivers installed for your Acer laptop. Visit the Acer support website or the website of the graphics card manufacturer (e.g., Intel or NVIDIA) to download and install the most up-to-date drivers compatible with Windows 11.
   
2. Update Firmware: Check if there are any firmware updates available for your USB-C to Dual HDMI Adapter. Visit the manufacturer's website for the adapter and download any available firmware updates. Updating the firmware may help resolve compatibility issues.
   
3. Disable HDCP: Temporarily disabling HDCP might help determine if it's causing the issue. To do this, follow these steps:
   
   • Right-click on the desktop and select "Display settings."
     
   • Scroll down to the "Advanced display settings" section and click on "Display adapter properties for Display X" (where X represents the secondary display).
     
   • In the properties window, navigate to the "Monitor" tab.
     
   • Uncheck the box that says "Hide modes that this monitor cannot display."
     
   • Click "Apply" and then "OK" to save the changes.
     
   • Repeat these steps for each secondary display.
     
   Disabling HDCP may allow you to browse websites without the secondary displays turning off. However, keep in mind that HDCP is an important content protection feature, and disabling it may prevent you from accessing certain content that requires HDCP.
   
4. Check USB-C Adapter Compatibility: Verify that the USB-C to Dual HDMI Adapter you're using is compatible with Windows 11 and supports HDCP. Check the manufacturer's website or contact their support for any known compatibility issues or firmware updates specific to Windows 11.
   
5. Contact Support: If the issue persists, it's recommended to reach out to the support channels of both Acer and the manufacturer of the USB-C adapter. They can provide more specific guidance or potential solutions based on your laptop model and the adapter you're using.
   

It's worth noting that compatibility issues can sometimes arise due to a combination of hardware, drivers, and software updates. Hopefully, one of these suggestions will help you resolve the issue or at least narrow down the potential causes.

Please feel free to let me know if you have any questions.

Kind regards,

Manson | Microsoft Community Support Specialist

 

hdcp issues since upgrade to windows 10

I cannot say if this will help everyone who has this issue but it worked for me. Windows 10 installed the incorrect drivers for my Intel HD Graphic 4600. I also have an Nvidia GeForce GT 740M using driver
359.00. I found that it was not the reason HDCP was no longer working.

I did the following to fix the issue.

First I manually downloaded the correct Intel HD Graphic 4600 driver using the link below. This is the link for my Intel driver. Even there own driver utility did not get the correct driver for my graphics card. That is why I downloaded it manually.

https://downloadcenter.intel.com/download/25489/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-

I would suggest you to uninstall Intel VGA driver by steps provided in the link below. I followed the Device Manager instructions.

http://www.intel.com/support/graphics/sb/CS-034574.htm

Restart Windows.

Then install the Intel Driver you downloaded.

Restart Windows and my HDCP issues went away. Hope this helps.

 

How to resolve the HDCP issue?

Hello Jason Elitir，



Welcome to the Microsoft Community！



We understand that you are experiencing "HDCP issues" and we understand your frustration.



The Connect app is not a Microsoft product and there is no further documentation on this in the Microsoft database.

If your computer has hdcp functionality and you are still experiencing this error when connecting, you can check with Connect app support to see if there is a specific setting or action you need to take.

If the connect app you are referring to is the Garmin Connect App, I found their support page for you: Garmin Connect | Help, if you are not referring to the Garmin Connect App, please ignore this site.

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

Also, you can share your dxdiag-generated logs with the support staff of this app, which can help to get a more complete picture of your system configuration, hardware information, and possible issues. The steps are as follows:

• Press Win + R, type "dxdiag" and press Enter to open the DirectX Diagnostic Tool, and click the "Save All Info" button at the bottom.
  

I hope you can solve this problem successfully and wish you all the best!



Best Regards ,

Morning | Microsoft Technical Support Community