Windows 10: a blue screen pops up saying your computer is updating do not turn off computer, mouse is...

Must shut computer off to stop, this happens randomly several times a day when on line, none of several virus scanners find anything. I don't have old enough restore point or restore doesn't stop problem. Have deleted browser and reinstalled but no change. I did download a exe file thinking it was from Paypal, but it was a scam. that's when this problem started. I think it is getting info from my computer.

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a blue screen pops up saying your computer is updating do not turn off computer, mouse is moving but not in my control.

a blue screen pops up saying "your computer is updating do not turn off computer", the mouse is moving but not in my control. Must shut computer off to stop, this happens randomly several times a day when on line, none of several virus scanners find anything. I don't have old enough restore point or restore doesn't stop problem. Have deleted browser and reinstalled but no change. I did download a exe file thinking it was from Paypal, but it was a scam. that's when this problem started. I think it is getting info from my computer.

 

Blue screen that says "software updating do not turn off computer"

I am getting a blue screen that says "software updating do not turn off computer." A mouse arrow moves around the screen as well. Realizing that this is not a good thing, I turn off the computer as soon as possible by holding down the power button.

I have tried a few things to clean up the computer but am unsure if anything addresses the issue.

 

Computer went to a blue screen ..

Computer went to a blue screen with the words..do not turn off your computer..mouse will not respond..in 15 to 30 seconds the blue screen goes away and returns to main screen...Did NOT SEE any words ie; "Working on updates"