Windows 10: How to fix error code 0x000006d, 0xc0090016

Hi all,I am trying to log in via a two-factor authentication security key but I am getting this error message: "Your credentials couldn't be verified. code: 0x000006d, 0xc0090016". This is only happening to one device as I can use the two-factor authentication security key on other devices, and it works. I've already tried to reset the TPM, but I still am getting this issue.

:)

 

Error code 0xc0090016

Hello there,

no, I can't live with such solution.

This error 0xc0090016 happens since the mainboard of Lenovo X1 was replaced two weeks ago. Everything worked fine before.

I use Win 10 Enterprise x64, 1703, build 15063.

I erased the fingerprints and cleared the TPM chip. But this does not solve the problem.

What is the reason for this failure? Under what circumstances does this error occur?

Could it be a problem with Bitlocker? Should I decrypt the disk?

Kind Regards

J.S.

 

Error code 0xc0090016

Hello Jason,

the problem is the PIN. Face recognition, fingerprints and others depends on PIN.

This failure happens after hardware has replaced or you recovered your windows 10 from backup/image or s.th. like this. And it seems only happen with AzureAD accounts.

The solution is to disconnect then re-connect
your AzureAD account. But be aware doing that. You need another local administrator user to ensure to login to your computer. Otherwise, you may loose access to you data after disconnecting your account.

Preparatory Work

Please, always create a local user with administrator rights before disconnecting.

• Settings > Accounts > Other People > Add someone else to this PC
• select "I don't have this persons's sign-in information"
• select "Add a user without a Microsoft Account" and create the user (e.g. admin)
• then click the account > "Change account type" > Account type "Administrator" > OK

There are two options to integrate an AzureAD account. Either as (A) "local user connected to AzureAD" or you login directly using the (B) "AzureAD account".

How to find out which user profile you are using:

open power shell. (win-x > Windows Powershell)

PS:> get-item env:U*

Name Value

---- -----

USERPROFILE C:\Users\***

USERNAME ***

USERDOMAIN_ROAMINGPROFILE AzureAD

USERDOMAIN AzureAD

If USERDOMAIN is AzureAD, then you login directly with your AzureAD account. Continue with (B).

(A) You have a local user that is connected to AzureAD

• Settings > Accounts > Access work or school
• Disconnect all accounts
  • Disconnect > confirm "Yes" > Disconnect
  • Enter your local admin user in dialog
• Restart your computer
  
• Login with your local user account
• Then connect all your work or school accounts again.
  • Settings > Accounts > Access work or school
  • Connect > klick "Join this device to Azure Active Directory"
  • Enter AzureAD-Mail/Password > Sign in > Join > Done
• Add your PIN (Sign-in options)
• Configure additional sign-in options.

(B) You use your AzureAD account to login to your computer

• Prerequisites: be sure if your phone is available to receive verification code by SMS or your preferred media.
  
• Login with your AzureAD account
  • Settings > Accounts > Access work or school
  • Disconnect all accounts (perform step 2 in (A))
  • Restart your computer
    
• Note: Be sure you are connected to internet! (use lower-right network connection icon)
• Login with your local admin user.
  • Assign a AzureAD user to your local admin user: Perform step 5 in (A)
    
    (This process integrates your computer as AD client)
  • Sign-out
    
• select "Other user" > enter your AzureAD user (Mail address) and password
• Now, you should be asked to set up your PIN (you will be asked to enter verification code)
• Completed! Next, setup your additional sign-in options.

Kind Regards.

 

BIOS error codes

So I have motherboard with installed small LED screen, which presents BIOS error codes.

Where can I find a list of those errors. And I don't mean beep codes, but the "number" codes.

Ex after installing sound card, the motherboard startup fails with the code 15.

Example picture of code is here.