Windows 10: Windows 10 won’t boot up on my Surface Pro

Discus and support Windows 10 won’t boot up on my Surface Pro in Windows 10 Software and Apps to solve the problem; When trying to download load Windows 10 to my Surface Pro it comes back with an error “ Can not perform this download, “Not sure what happened, but... Discussion in 'Windows 10 Software and Apps' started by DanKiddoo, Jun 27, 2025 at 11:22 AM.

  1. DanKiddoo Win User

    Windows 10 won’t boot up on my Surface Pro


    When trying to download load Windows 10 to my Surface Pro it comes back with an error “ Can not perform this download, “Not sure what happened, but unable to run this tool on your PC. Error code: 0x8007043c - 0x90018”. and I’m in safe mode because of problems with Pc boot ing up! Can someone help me please!“

    :)
     
  2. FPR(2) Win User

    Can´t upgrade windows 8.1 to windows 10 in Surface Pro 3

    Hi

    I have a Surface Pro 3 that came with Windows 8.1 installed. I am trying to upgrade it to Windows 10 and installation stops close to the end. I read some related articles in the community and followed most of the suggestions, but it still won´t install. Is the Windows 10 upgrade still free? Any spefic issues or recommendations to Surface Pro 3?

    Many thanks

    Felipe
     
  3. Brink Win User
    Boot Surface Laptop to USB - no Volume button

    Hello Jimmy, Windows 10 won’t boot up on my Surface Pro :)

    This doesn't list the "Surface Laptop", but you might give it a try to see.

    *Arrow Boot Microsoft Surface from a USB device

    Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

    *Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials
     
  4. Windows 10 won’t boot up on my Surface Pro

    Problem updating Windows Surface Pro 4 with Windows 10 feature updates

    Hi,

    I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

    What I did to reset your Surface from a USB recovery drive was:
    Step 1: Make sure your Surface is turned off and plugged in (hold down the power
    button for 30 seconds).
    Step 2: Insert the USB recovery drive into the USB port on your Surface.
    Step 3: Press and hold the volume-down button while you press and release the
    power button on your Surface.
    Step 4: When the Surface logo appears, release the volume button.
    Step 5: When prompted, select the language and keyboard layout you want.
    Step 6: Select Troubleshoot > Reset your PC.
    If prompted for a recovery key, select Skip this drive at the bottom of the
    screen.
    Step 7: Select the target operating system you wish to reset. This
    refers to the current operating system installed on your Surface.
    Step 8: Select Yes, repartition the drives, and on the next page, select Next.
    Step 9: Choose Just remove my files.
    Step 10: Select Reset.
    Surface restarts and the Surface logo displays while the reset process continues
    (this can take a while).

    This always fails and I have to do the below which continues installation.
    Windows 10 Installation Media:

    1. Insert the Media (DVD/USB) in your PC and restart.
    2. Boot from the media.
    3. Select Repair Your Computer.
    Select Troubleshoot.

    1. Choose Command Prompt from the menu:
    Type in the command:
    Diskpart
    Type in the command:
    List disk (Note which disk is your Boot drive number mine is 0)
    Type in the command:
    Sel disk 0
    Type in the command:
    List vol (Note which volume is the EFI partition mine is 4)
    Type in the command:
    Sel vol 4
    Type in the command:
    assign letter=V:
    Type in the command:
    Exit
    Type in the command:
    V:
    After you have assigned a drive letter Using Diskpart You can format the EFI partition:
    Example: if you assigned a letter V to the partition the command would be:
    format V: /FS:FAT32
    Type in the command:
    bcdboot C:\windows /s V: /f UEFI


    Now I have an issue that I cannot install Feature Updates. They keep failing to install.
    Any ideas how to resolve issue?
     
Thema:

Windows 10 won’t boot up on my Surface Pro

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