Windows 10: Remove my kids accounts from a hacked family safety group

My account *** Email address is removed for privacy *** was hacked and you guys restored / create a new one for me. Unfortunately I had a family group i cannot manage anymore because it was created with the account that was hacked. The organizer is the hacked account and my kids account are associated to this group. They cannot leave because they are kids and i cannot add them to a new group. I accessed my kids accounts and ask to leave the group but the notifications go the the hacked account that nobody will manage ever again so now my kids are stuck.I have no means of knowing the hackers account a****

:)

 

Remove kid from Microsoft family safety account

Im trying to remove my kids from the Microsoft Family safety account but I keep getting this message."Family members under statutory age need an adult's consent to join a family group. Only the adult that granted consent for Cameron can remove this family member. Ask the family organizer who granted Cameron consent to remove Cameron from the family group." My son and I are the only members of this account and Im the family organizer. Ive also simply tried to remove myself but I get this message "Something went wrong

We’re having trouble and can’t remove Sam from your family group right now. Refresh or wait and try again." Dont know what else to try.

 

unable to remove a kid from the Family Safety

Hi,

by a coincidence I have entered two different e-mail accounts for the Family Safety for my kid.

unfortunately I cannot remove the wrong one.

I log in for the Microsoft Family Safety choose the kid I want to remove

but at the end it says only the person that invited the kid may remove it from the family.

So I am such a person.

But I cannot.

What shall I do?

Thanks

Bogusz

 

Ho to remove your kid from My Family.

Ho to remove your kid from My Family.

How to remove your kid account under parental control.

• 
  Using the PC go to http://www.windowsphone.com.
  
• 
  Sign in using the parental email account (adult email account) and related password.
  
• 
  Click on My Family.
  
• 
  Click on the gray link Microsoft Family Safety Settings.
  
• 
  It will appear another web page showing the parental account and all the kids accounts under its control.
  
• 
  Click on the kid account you want to remove from the parental control.
  
• 
  At the up left part of the web page, at the right side of the written Family Safety there will be the option Remove the Member from the Family (the
  option name could be a bit different). Click on it.
  
• 
  It will appear a small window asking you if you really want to remove the member from the family. Click on Remove.
  

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Bye.