Windows 10: Movie I rented is not working at all - I need a refund

I rented a movie on Microsoft today but the movie is not playable at all. I've tried Microsoft Edge and Chrome but clicking on it does nothing. If you go onto the link from the order history, the page says "The URL may be misspelled or the page you're looking for is no longer available." I'm on Windows 11 too. Considering the film is not working at all, I need a refund on this but need to know how to do it.

:)

 

rented movie

i rented a movie from microsoft store to download and watch later but i dont have enough storage but havealready paid

can i get/buy more storage or can i get a refund please

 

Unable to rent or buy Movies from Microsoft store

Hello Josh,



Thank you for writing to Microsoft Community Forums.

1. Do you receive any error while buying or renting Movies?
   
2. Were you able to buy or rent movies from Microsoft store with the same Microsoft account previously?
   
3. Have you tried using the Microsoft store website to buy or rent movies?
   

I suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Verify the region, date & time settings.

1. Press the Windows key + I to open Settings.
   
2. Tap or click Time & language.
   
3. Select either Date & time or Region & language and check all settings.
   

Method 2:



Reset the Microsoft store app.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for ‘Run’.
   
2. In Run dialog box, type ‘wsreset’ and hit enter.
   

For more information you can refer the articles
limits on the money in your Microsoft account and

How to buy or rent Movies & TV content on Windows 10.



Also, for a quick status check the payments option under your Microsoft account, you can also contact our

customer support team.



Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Can't download the movie I purchased for rental.

Hello,



Thank you for writing to Microsoft Community Forums.



I suggest you to follow the steps mentioned below to download rented movies offline and check if that helps.

Steps:

1. Select the movie you want to rent and click on
   rent option.
2. Login using Microsoft account.
3. Once you have signed in, you will have two option
   to stream or download movies to this device to watch offline.
4. Select download movies to this device to watch offline and click on next.
5. After Choosing the Next option and you will be asked for the payment option.
6. Once the payment it done, open Movies & TV application to download the movie.

You will be able to watch the movie offline from
Movies and TV application. When you rent, the viewing period is 14 days from the time of your order or 24-48 hours from the time you start to watch (depending on the content you select), whichever comes first.



If you still facing issues downloading the movies after following the above steps. I suggest you to follow the troubleshooting steps mentioned below, to fix issues with Microsoft store.



Steps:

• 1. Open store application on your pc.
  2. Click on the ellipses on right top corner of the screen.
  3. Logout and login back.

Hope it helps.



Sandeep Kumar M

Microsoft Community – Moderator