Windows 10: Grey blank screen with mouse after updating from Windows 11 Enterprise 23H2 to 24H2

Discus and support Grey blank screen with mouse after updating from Windows 11 Enterprise 23H2 to 24H2 in Windows 10 Software and Apps to solve the problem; Hi!My computer received the Windows 11 24H2 update Windows 11 Enterprise, and after the update was finished, it ended with a grey, blank screen, with... Discussion in 'Windows 10 Software and Apps' started by ImanMirbloki, Jun 28, 2025 at 4:27 PM.

  1. IMANMIRBLOKI
    ImanMirbloki Win User

    Grey blank screen with mouse after updating from Windows 11 Enterprise 23H2 to 24H2


    Hi!My computer received the Windows 11 24H2 update Windows 11 Enterprise, and after the update was finished, it ended with a grey, blank screen, with only the mouse working.After searching on the Internet, it seems like it's related to Nvidia drivers.I have a multi-GPU/dual-CPU setup with one RTX 5070, two RTX 3060 and a PNY Tesla 80GB.I tried everything, like trying reset the graphic drivers, deleting the drivers in command prompt in recovery, etc. and after like a hundred reboots, a message appeared at the bottom of screen, saying "Restoring you computer to original state" or something lik

    :)
     
    ImanMirbloki, Jun 28, 2025 at 4:27 PM
    #1
  2. 7B219D43-B339-453E-B317-2E7E6CD6AD44
    7b219d43-b339-453e-b317-2e7e6cd6ad44 Win User

    Can i install windows 11 24h2 update in my pc

    processor intel i3 7020u

    can i install windows 11 24h2 on this processor because i run 23h2 in this processor

    and what is the latest windows 11 23h2 cummulative update for June

    and when windows 11 24h2 release for us
     
    7b219d43-b339-453e-b317-2e7e6cd6ad44, Jun 28, 2025 at 4:32 PM
    #2
  3. MASTER MAGESH
    MASTER MAGESH Win User
    windows 11 update 24h2 0xc19001e1 error

    Hi

    I am trying updating my windows 11 from Edition

    Windows 11 Pro

    Version 23H2

    Installed on ‎19-‎06-‎2024

    OS build 22631.3807

    Experience Windows Feature Experience Pack 1000.22700.1020.0

    to 24H2.

    After download and install 100%, while system restart, it is asking for choosing the language. Upon choosing any language, it goes to troubleshoot screen for repair or reset.

    I am getting error code of 0xc19001e1.

    What to do ?
     
    MASTER MAGESH, Jun 28, 2025 at 4:32 PM
    #3
  4. XY WONG
    XY Wong Win User

    Grey blank screen with mouse after updating from Windows 11 Enterprise 23H2 to 24H2

    how to update system to Windows 11 IoT Enterprise, version 23H2

    Hi,

    I have few Teams room device that need to upgrade to Windows 11 IoT Enterprise, version 23H2.

    Windows update not auto update windows to version 23H2, how I can find the installer of this update? thank you.
     
    XY Wong, Jun 28, 2025 at 4:32 PM
    #4
Thema:

Grey blank screen with mouse after updating from Windows 11 Enterprise 23H2 to 24H2

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