Windows 10: I need help opening files on an external hard drive

Hoping someone on here can help us out here, we are a small company involved in grounds development with only a handful of employees. We recently had an employee who decided to to move on and part of their duties was to back up files onto an external hard drive every couple of of months which they did without fail but upon trying to access these files we have found that they have password protected them in some way as when we try to access them we get a message saying we need the users permission to view them and we can’t figure out how to get past this issue. We have tried to get in touch but

:)

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.

 

saving and viewing files on an external hard drive

Hi Sam,

We appreciate you for being part of Windows 10.

Yes, you may format the external hard drive. Follow the below steps.

• 
  Connect the external hard drive to Windows 10 computer.
  
• 
  Press Windows + E keys on the keyboard to the keyboard to open the file explorer.
  
• 
  Locate the external hard drive on left navigation pane in File explorer.
  
• 
  Right click on the external hard drive and click on
  Format.
  
• 
  Click Start and follow on screen instructions to format the hard drive.
  

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.